I purchased a Movado watch for my husband for his birthday through Amazon-yes trying to be less expensive. After 3 days of wearing it the crystal dislodged itself and is now floating around the face. It appears that Movado does not cover the crystal-what a shocker. I was obviously misled as to the quality of Movado watches. I do not think Amazon will take it back-although I think they should. It does not appear, even if the warranty card had been signed that the Crystal is covered under warranty. What are my options and what am I looking at in terms of cost.
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Re: Crystal falls out of place on Movado
If the crystal is just loose you just need to have it re-sealed. Take it to a reputable watch repair (NOT a jeweler) and they should be able to re-seal for no more than $20. If they want more the are not out to help you. You are lucky it wasn't the crystal (which is sapphire) that would cost around $75-$100. I re-seal for between $10-$20 If you find you still have problems finding help let me know and I will be glad to assist you further.
Amazon doesn't sell such things themselves... they just link you with the seller. You need to contact the seller directly and appeal to their better business sense in standing by the products they sell. If you don't get any satisfaction there complain to Amazon that one of their sellers is giving you the run around and see what they'll do for you.
These people don't like losing customers and they don't like having former customers whom they've treated badly badmouthing them all over the internet. So if you don't get taken care of respectfully by these people, (Modavo inclided) do what Frankie would do (well don't really do that... you'd get 20 to life)... tell your story all over the internet, post it to every forum you can find, email bomb the seller, Amazon's customer support, Modavo... make it a crusade.
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In order to replace the crystal on your watch you are going to have to remove the entire movement and use a watch press to remove the crystal. this is not an easy job and should be done by a professional First you will need to get a watch back opener to unscrew the back of your Tag. The three slots should fit into the back of the watch. tighten the opener until it is firmly on. then turn counter close wise until back of case comes off. Next you will need to remove the watch hand and crown. Becareful doing this for pressing to hard will break your set leveler. You will need a thin pin pusher and look on the back of the movement for an arrow pointing toward a hole in the movement. Push down and at the same time pull the stem and crown out of movement. turn the watch right side up and the watch movement should fall out. Place movement on a very safe spot so not to damage movement or dial now you will you be ready to remove crystal Since it is a friction crystal you will need to do use a watch case press . find two die that fit exactly the watch and crystal use a scooped side and place it on the bottom side of the watch press. Next use a flat die to place on top of the case press. place the watch face down. you will be pushing the watch crystal out from the top. Press down on the level and check to see if the crystal came loose, keep doing so till the crystal comes out. finally you will need to measure the thickness and diameter of the crystal and find the exact size. I believe this watch has a sapphire crystal so you will need a sapphire crystal too. Once you buy the proper crystal it is time to put the it in the watch. Place the watch face up in your watch press. and slip the crystal in through the top making sure its perfectly even all around. Slowly push down on the leveler until proper pressure is applied and the crystal snaps in. Now you have new crystal . Clean crystal thoroughly and the inside of the case. Place watch upside down carefully place movement back in. slide spacer in . Now slide watch stem and crown back in push down again on the set leveler with pin pusher. Place case cover on back and tighten properly to prevent water or moisture from entering and you are done. This repair should be done by a professional especially on such a nice watch. Any watchmaker can do this job and will have the tools to do it properly
you can get the crystal off, but not back on. There is a special tool that is used to compress the crystal to make it fit in the bezel. Besides, if a piece chipped off, it is no longer waterproof. Take it to a jeweler and he can put a new crystal on in no time. Crystals are not expensive.
mcdevito75 here, You don"t really have to be an authorized Movado dealer or repair center to service Movado watches, specially if Movado doesn"t have a warrantee on that particular watch. Also you say the stem was hard to turn, sounds like this particular Movado watch mechanism was starting to fail. The long and short is, you replaced the battery, set the watch and all was well when the customer recieved the watch back also, a Quartz mechanism could give out at anytime, just as a light bulb can. Have the customer come back with the watch if possible, place a drop of oil on the stem, try a replacement battery. Always ley your customers know what you find, and get a history of the watch from the customer before work, Age of watch, how it"s worn and stored etc. this way your covering yourself for any watch liability. You can offer this customer the mentioned re- service or a refund just to keep the customer happy.
When I replaced the battery in my wifes' Movado, I discovered that replacing the back is dang near impossible by hand. I guess that is why jewelers in my area charge about $20 to do it, plus battery cost. Jewelers use a special tool called a watch press. I improvised with an Irwin clamp out of my workshop. Note that this clamp has rubber padded jaws, which help protect the watch. I centered the back carefully, and tightened the clamp slowly, and after a bit she popped right in. If you are not comfortable doing this, just pay a jeweler to do the job, because you can ruin an expensive watch if you are not very careful.
mcdevito75 here, This is condensation, the difference in air temperature inside and outside your Movado watch, no watch is air proof, Humid means water in the air, the higher the humidity the more water is in the air. As the humid air enters your Movado it cools thus leaveing water behind, very much like boiling water, we see the steam, but put a cover over it and we see water, the hot air hitting the cover cools and turns back to water. However in your Movado this is too much and over time your watch will become water logged and be no good, Best Bet, look for a small watch repair shop in your area and have them re-seal the crystal and back cover of your Movado watch, also chek if your watch is still under warrantee, if so the re-seal should be free.
Hmmmm If the watch is still working then its probably okay. Did you get the crystal and bezel fixed yet? If not then please do so soon! Moisture will get into the movement and create rust and/or corrosion!
Obviously I cant see the watch but Movado watches usually use a plastic gasket to hold the crystal in. Most of the time those hold with no problems but occasionally they might not be placed in correctly. Movado will probably not cover that under warranty.