Question about Movado 0604586 Wrist Watch
I purchased a Movado watch for my husband for his birthday through Amazon-yes trying to be less expensive. After 3 days of wearing it the crystal dislodged itself and is now floating around the face. It appears that Movado does not cover the crystal-what a shocker. I was obviously misled as to the quality of Movado watches. I do not think Amazon will take it back-although I think they should. It does not appear, even if the warranty card had been signed that the Crystal is covered under warranty. What are my options and what am I looking at in terms of cost.
If the crystal is just loose you just need to have it re-sealed. Take it to a reputable watch repair (NOT a jeweler) and they should be able to re-seal for no more than $20. If they want more the are not out to help you. You are lucky it wasn't the crystal (which is sapphire) that would cost around $75-$100. I re-seal for between $10-$20 If you find you still have problems finding help let me know and I will be glad to assist you further.
Posted on Sep 15, 2008
Amazon doesn't sell such things themselves... they just link you with the seller. You need to contact the seller directly and appeal to their better business sense in standing by the products they sell. If you don't get any satisfaction there complain to Amazon that one of their sellers is giving you the run around and see what they'll do for you.
These people don't like losing customers and they don't like having former customers whom they've treated badly badmouthing them all over the internet. So if you don't get taken care of respectfully by these people, (Modavo inclided) do what Frankie would do (well don't really do that... you'd get 20 to life)... tell your story all over the internet, post it to every forum you can find, email bomb the seller, Amazon's customer support, Modavo... make it a crusade.
Posted on Jan 11, 2008
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