Question about SanDisk Sansa Connect MP3 Player

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My son's sansa 4gb sandisk was working fine...the battery was getting low...he hooked it up to charge....now we cannot get it to turn on at all. I cannot see anything wrong with it. Could it be the usb cord? or has anyone else had this problem and know what to do?

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  • lsgreene1579 Nov 18, 2009

    I am not sure that I have another cord with the same size connection, but I will look through what I have. Thanks

  • lsgreene1579 Nov 18, 2009

    I am not sure that I have another cord with the same size connection, but I will look through what I have. Thanks

  • lsgreene1579 Nov 18, 2009

    I am not sure that I have another cord with the same size connection, but I will look through what I have. Thanks

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In addition to the problem possibly being the USB cable (which can be purchased at sandisk.com, look for "USB 30-pin Connector Cable"), try a different USB port. Most Sansa require a high-power USB port, which can be found on the back panel of your computer.

Also, sometimes when the battery in an MP3 player is completely depleted, it is best to charge it via an AC adapter rather than plugging it into a computer USB port. You can buy adapters which plug into a wall outlet, and then you plug the USB cable into the adapter. Ask for a "USB AC adapter or charger" at your local BestBuy, Radio Shack etc. Don't let them tell you you need to know the "amperage" etc. or it will damage your Sansa; the Sansa will only draw as much power as it needs from the adapter. Leave it plugged in overnight, and check to see if it's charged in the morning.

Posted on Jan 26, 2010

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  • 65 Answers

Have you tried to use a different charging cord? you might try that, as the old one might be damaged and not charging properly

Posted on Nov 18, 2009

  • abilenetech
    abilenetech Nov 18, 2009

    Hopefully you can find a different cord to charge that unit, if not you can most certainly find a replacement either online from the manufacturer or e-bay

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