Question about Brother MFC-970MC Plain Paper Thermal Fax

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My fax keeps saying check paper, why? I cant recieve faxes but can send them, please help.

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You will need a technician to inspect the paper feed mechanism. feed rollers worn, bad sensor or paper scrap in unit. difficult for customer to get into unit.

Posted on Nov 18, 2009

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We are not receiving faxes..we keep getting error code 407..Please help? Thank you.


The message means:

407 No confirmation from the receiving station for the
previous page sent.
Wait a few minutes and send again.

This can mean 2 things

1) you have not set your fax machine to recieve faxes

2) you need to have your fax machine serviced because the part that makes it pickup a fax has malfuctioned

Clean all paper paths with paper path cleaner.
Unplug and then after 10 seconds replug the fax machine and do a test recieve for it

If all else fails, you may need to call a service person to repair or replace the broken or defective part that recieves faxes.

Hope this helps :)

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Unplug the fax from power for a minute or two.Check the paper size under fax sett., clean rollers,...

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MFC -9420 CN Printer/Fax Scanner


I've seen this before...

The machine is calling for legal sized paper and it thinks it has it in the paper tray. Check the back stop that is inside the paper tray. It should be a green guide that is closest to you if you pull the tray out. You may have to lift up a flap on the end. Make sure that the paper stop is on the correct paper size for what is in the tray. Hope this helps. Let me know if you need any more assistance.

If this helps you please rate it as Fixya!

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your toner has nothing to do with sending/receiving faxes. If you can print to the xerox...something is wrong with the software..
delete and re-install software..Xerox website is useless
check the black sensor that dangles into the paper tray. wiggle it up and down, ahten resintalled the tray

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Remove the paper tray completely and make sure paper is not binding and lifting up OK.

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Hi. Open the document control panel and look in with a flashlight and see if the jam switch is stuck. also look for a small piece of paper that might be stuck in there. The jam is in where you put documents in to fax out. Lawrence

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check it is in fax mode in setting ------try to clean with air blower and soft cloths------check inside for any foreign object droped inside(pins--stapler-any small pieces of torn paper.------check microswitches in paper path for broken lever and test it with your hand and feel free moving.

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