Question about TruTech TT320

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T600-D Door won't open. Only used once!

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  • crash123 Feb 15, 2008

    Joe from Starlite customer service 1-612-344-4668 told me to buy a new unit and return the bad one under the new warranty. Brilliant! crash123

  • yellow mello Apr 26, 2008

    Mine will not eject the DVD. I can tell that it is "trying" to, but, unsuccessfully. I have a Netflix DVD stuck in there, and two taht are going unwatched.

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I have the T600-D DVD player. The unit's door will not open leaving my movie stuck in it. I have used the equipment probably not more than 5 times. I do not appreciate TruTech not having a phone number or person that could help or give instructions when there is a problem with one of their products. When I tried to call the number listed in the warranty booklet, I was directed to call a (900) number which would cost me $9.00 per minute. This is unacceptable business ethics. I tried to return the unit to Target, but because the 90 days had passed, they could do nothing about your product. Maybe I should post a sign by TruTech items stating that you do not stand by your products, so it would be advisable not to purchase any of them.

Posted on Apr 30, 2008

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Posted on Jan 02, 2017

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see this causes and fix it. God bless you
Open Lever If the microwave door won't open the open lever might be broken. This part can be replaced separately.

Door Spring If the microwave door won't open the door spring may have broken. The door spring is located inside the door and keeps downward pressure on the door hook.

Door Latch If the microwave door won't open the door latch might be broken. The door latch is inside the microwave. The door hook, which is part of the door, engages with the latch to keep the door closed during operation. If the door latch or actuator breaks the door may not open.

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Handle Actuator If the microwave door won't open the handle actuator might be broken. This is a plastic part which can become brittle over time. This part is connected between the door button and the door latch assembly.

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