Good morning.wonder if you could help. there have been problems with our internal extension numbers lately. calls trying to come through our outside lines could not reach us through our extensions, they been getting messages like 'invalid extension numbers have been entered'. also, we've not been able to make any outside calls. we've got in touch with our phone lines supplier and they suggested that it's the phones that are faulty and not the lines...

SOURCE: had to rebuild mailboxes and now the main inbound number cannot dial internal extensions.

Does feature 983 still show as an inactive feature? You need to reinitialize the feature codes if the system was reset.

Please post what is currently happening.

SOURCE: how to chg a norstar mailbox from 'General Delivery' to 'User'

check under the mailbox set up ( where you created it) for that extension that the extension number of that phone is on that mailbox> in other words, you could create mailbox 221, but assign it to 222. The Gen Delivery box is 100 which is the catch all for transfers that cannot be completed.

Carl Navarro

• 2460 Answers
• Posted on Jan 28, 2009

SOURCE: Change extension name

System Admin access is available from any 7310 or higher model phone. You need a password and overlay..or a picture of what the buttons do in programming.

Carl

SOURCE: Finding the extension number

press feature *0. you can now look at any button on your phone to see what it is, touching the intercom button will tell you your extension

george peters

• 860 Answers
• Posted on Nov 10, 2009

SOURCE: How do I change a name on an internal extension?

Programming is done on 7310, 7324 and 7316 type sets.
Enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt, press the show key (top right arrow).
The display should now ask for an extension number. Enter extension number you want to change the name on.
Press the show key (top right arrow)
The display should say LINE ACCESS
Press the next key (bottom right arrow) .
The display should say CAPABILITIES.
Press the next key (bottom right arrow) .
The display say Name.
press the Chng soft key. (or the clear key to erase)
use the dial pad to enter the name. advance using the arrow soft key to go to the next letter
ex. Bill = 2,2 -> 4,4,4 -> 5,5,5 -> 5,5,5
Press the next key (bottom right arrow) to enter the name.
Press the release key when finished