Question about HTC S740 Smartphone

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I have a HTC S740 callers can't hear me i can't hear them

I have a HTC S740 smartphone, was using the phone fine this morning on my parrot car kit, but got into the office and i can't hear any key strokes when i press the buttons, and i acn't hear people on my phone or callers can't hear me, checked all system volume and my profile is on the default normal profile, plus i have hard reset the phone and has made no difference, any suggestions on what i can do or does it need to go back after just 2 weeks use?

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