Question about Canon (6981A002AA) for imagerunner 2200, 2800, 3300 Print Server

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000014-000 this the error code. When I turn the copier on ... it tries to start ... then this code come on and it says call a tech.

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000 After the fixing motor drive signal is generated, the clock signal does not
arrive within 3.0 sec.
Main cause The fixing motor (M19) is faulty. The DC controller PCB is faulty.
1. Connector
Is the connector of the fixing motor connected?
NO: Connect the connector.
2. Main power supply PCB
Is the drive voltage (24 V) of the fixing motor supplied by the main power
supply PCB?
Main power supply PCB: between J202-3 (24VU1-S) and J202-4 (OVU1)
NO: Replace the main power supply PCB.
3. Fixing motor (M19), DC controller PCB
Press the Start key. Is the lock signal of the fixing motor present at the connector
(J312) on the DC controller PCB?
Lock signal: J312-B4 (FSRM_LOCK*)
the DC controller PCB change from 0 to about 5 V?
YES: Replace the fixing motor.
NO: Replace the DC controller PCB.

BUT FIRST: did you removed fixing assy from any reason? If you did try to repositioned it. Check for any foreighn matters inside or around the fixing assy. Try to reconect the fixing assy connectors. Check gears of fixing assy and drive assy.

Posted on May 04, 2010


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