Question about Kodak EASYSHARE 5100 All-In-One Printer
Error says "COLOR INK CARTRIDGE EMPTY. REPLACE COLOR INK CARTRIDGE". I did that....the error won't clear from the printer.
I went online to Kodak's site to troubleshoot. It suggested removing and reinserting the cartridge. Did that. Error still won't clear.
Then is said to remove both ink cartridges and the print head. Clean with soft damp cloth. Let all dry and then reinsert. Did that and Error still won't clear.
I can't even turn it off unless I unplug it. I've tried that to see if it would recalibrate and of course not.
The other troubleshooting suggestion was to update the software/drivers/whatever technical term should be. I tried that and still no luck.
PLEASE HELP ME!!! I actually do LOVE the quality of my photos from this printer.
I appreciate your help.
OK so i found some new information that should solve the problem. The version of firmware you originally had on the printer when you changed the ink cartridge was bad. There is a known issue that when you put in a new ink cartridge when the printer is in the error state "COLOR INK CARTRIDGE EMPTY. REPLACE COLOR INK CARTRIDGE" the unit writes that value to the new ink cartridge so you will continue to have that error. So to fix your problem First Remove the ink cartridges and download and install the new Firmware. Then sadly you have to go get another new ink tank and install it.
If you can get through to kodak you should request reimburstment of some sort like a free set of ink tanks.
Posted on Feb 28, 2008
I love this printer. However, I just replaced the ink cartridge and had all of the problems above. I called customer support and they are sending me a new color cartridge but you can't even print off of the black one that is half full - it won't let you do anything and won't even shut off.
When on the phone with the "support" team, I could barely understand her and had to repeat everything. When I asked where she was located she said. . . EL SALVADOR. It should still print even if the color cartridge is not in or empty. Very frustrating
Posted on Apr 09, 2008
I had the same problems and same results with Kodak support (nil) until I told them I smelled burned wires and then they had me send back the whole printer. I recieved a new printer in less than a week. Remember first cartridge supplied with printer is NOT full. So if you try to force printer to print you could burn up printhead. printer does count cycles per cartridge and when it thinks it's empty you don't print anymore until you replace it. Cartridge is so simple to refill but it is useless until someone comes up with a chip resetter. aka: EPSON.
Posted on Aug 17, 2008
**** printer i have waited almost three months for Kodak to sort out my problem Print head burnt and they have messed me around since.... do not buy this printer rather donate your money to a worthy cause..
Posted on Apr 26, 2008
I contacted Kodak by email and eventually they suggested sending us a new print head. And it worked! So stay persistent and if they don't respond to you, tell them that you're going to return the printer to them and never buy any other Kodak products. Seemed to be the magic words.
Posted on Feb 28, 2008
I was really tempted to buy this printer.I will not now. Thanks
Posted on Feb 02, 2008
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