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I was on my acer laptop yesterday when a virus managed to get in i vaulted it straight away then changed my antivirus to avira, i now cant get into my face book as it says i need to allow cookies for this site? nothing i do works i think i may have been hacked? how do i reboot my laptop as i dont have a backup disc?

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Hello

Thank you for using FixYa for your problem

Start the laptop in safe made (press f8 in startup) with Internet options

Download "combofix.exe" and run,

this can fix alot of the issues and then use a online scanner
http://www.eset.com/onlinescan/

I have found the Eset one to be very good and easy to use

Please rate our solutions and if you still have problems please call back for more ideas to help you

Thanks
Richard Scott
Technical Support
New Zealand

Posted on Nov 18, 2009

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Posted on Jan 02, 2017

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How to remove/fix worm.downadup on appdata/roaming folder on my laptop? my avg keeps popping up but doesn't fix it when I click 'heal',moving it to virus vault is also an option,I'll...


To check your CPU and memory utilization, run Task Manager. You can start Task Manager by pressing CTRL+ALT+DEL and then clicking on the Task Manager Button. In Task manager, click on the Performance tab and check CPU Usage and PF Usage. PF Usage is an indicator of memory usage. If one or both of these is high, click on the Processes tab, and sort the columns by CPU or Memory to see what processes are consuming the resource. If you are not sure what the process "Image name" is for, Google the name and you should find what the process is for.

If your CPU and memory usage are reasonable, then you may have a different issue. Even if you running anti-virus software, it may be beneficial to scan your PC with another scanner to check for viruses. No anti-virus software is 100% perfect at catching everything. Here are a few good free online virus scanners that you can run to check your PC:

http://security.symantec.com/sscv6/home.asp?langid=ie&venid=sym&plfid= 23&pkj=RRJEDTKJBTVISBYWWYP

http://onecare.live.com/site/en-us/default.htm

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http://www.pandasecurity.com/homeusers/solutions/activescan/

An excellent free utility for overall system maintenance is Advanced System Care Free ( http://download.cnet.com/advanced-systemcare-free/3000-2086_4-10407614 .html ). I use this utility on a regular basis.

You should always run anti-virus software. There are several very good, free, anti-virus products available. One good source to read editor and user reviews, and safely download anti-virus software, is http://download.cnet.com -- search for free antivirus software. In addition to the reviews, you can see how many people are downloading the software, which is another good indicator of how popular it is.

I have used AVG Free ( http://download.cnet.com/avg-anti-virus-free/3000-2239_4-10320142.html ) , and Avast Free ( http://download.cnet.com/avast-free-antivirus/3000-2239_4-10019223.htm l ). Both are very good, and completely free. At present I am using Avast on all of my home computers.

I have heard good things about Avira AntiVir Free ( http://download.cnet.com/Avira-AntiVir-Personal-Free-Antivirus/3000-22 39_4-10322935.html ), and it has good ratings, but I have not personally tried it.

In addition to Avast or one of the other free anti-virus software packages, I also run Ad-Aware ( http://download.cnet.com/ad-aware-free-internet/3000-8022_4-10045910.h tml ). Ad-Aware is a free anti-malware, anti-spyware package.

Good luck!

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http://www.avira.com/en/avira-free-antivirus





Thanks for using fixya!

Update me if problem still persists after following my instruction.

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Sorry for not providing the Key.
But the license costs 25 USD.

Please take my suggestion to use Avira Personal Free antivirus.
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It doesnt keep computer slow at startup, cleans and disinfects viruses straight up.

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http://download.cnet.com/Avira-AntiVir-Personal-Free-Antivirus/3000-2239_4-10322935.html?part=dl-10322935&subj=dl&tag=button&cdlPid=11012914

AndystUK

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