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Visio P50 HDM television

By Denisen760 on Jan 10, 2008

" "

Visio has been difficult at best to help with service/parts for our 2 year old tv, so we have found through our local tv repair shop that we need 1 new board, #6871QYA039A. The technician is unsuccessful in ordering this part, and so are we. Visio themselves say they will not sell the part direct, and we must pay astronomical price to have someone visit. We may as well buy a new tv! What can we do? The television is out of warranty.
Denise

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Apr 13, 2009

- Visio 50 inch set. Cannot find plugin VCR. No picture in picture. Bad motherboard.
Out of warranty. No source for new motherboard.
- Guest

Feb 28, 2009

- I have a Black POP up box that comes up on my Visio LCD TV after about 1 min of viewing the channel. Looks to me like the most viewed channels is where the pop up Box comes up.. I still can view other channels however I think the Black Box will eventually catch up to all. Any Ideas on this problem? Mike form PA- fixitmaninpa

Feb 07, 2009

- I had the pop of death 16 months into a vizio 50. Vizio was of no help. Found a local TV repair store and $750.00 (Master board) later it was working again. Now exactly 12 months later "POP" it died again. DO NOT REPAIR, DO NOT BUY A VIZIO. THEY TREAT YOU LIKE ----AND VERY HARD TO FIND SOMEONE TO REPAIR. REALLY NEED TO START A CLASS ACTION SUIT.- Guest

Jul 20, 2008

- I Have almost same problem i need part no:6870Q2COO4A and part no:6870QYC004C Z-Sustainer and Y-Sistainer i need a help how i can fine this parts - Guest

Feb 10, 2008

- I had the same *exact* problem with my P50 TV last fall, when it was just 18 months old and (of course) 6 months out of warranty. Visio Support was no help whatsoever, I even sent them several emails out of frustration when their support group in California could not get the replacement board. The support group was guessing I needed either a power board (~$300) OR a master board
(~$400) or both, plus a $200 technician visit. I was willing to try it, but in 3 months they were never able to get either one. I then bought a new Panasonic 50" (great so far), and of course a few weeks later they called me to say they had the parts. So, I have a $2700 piece-of-junk Visio (price in early 2006) sitting around that needs $800 or so in repairs!
At least I can relax with the fact that my Panasonic has an extended warranty and hopefully a better supply of replacement parts should I ever need it!
- Paul14

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Solution #1

posted on Jan 29, 2008

Tbyloff

Rank: Apprentice
Rating: 79%, 4 votes

Well, I have the same problem - I have a Vizio P50 HDM that died after 16 months of use (1 year warranty). I called Vizio and they gave me the number of their authorized service company. They told me that it was the YSUS board which would have to be replaced with the ZSUS board - $835.00 visit including parts. That was three months ago and they are still not here. This is a common problem - Do a Google search for the "Vizio Pop of Death". It seems most are not repairable and have to be replaced. Now I have a $2700 wall decoration. One idea might be to do a search on Ebay for the part number - More and more are showing up on Ebay from units with cracked screens - Good Luck. I was a component level TV tech for 20 years and will do this myself, probably with parts from Ebay. Some say they have had success taking it back to Costco or Sams, even after two years - If you got it at one of these stores, it wouldn't hurt to try.

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Solution #2

posted on Aug 05, 2008

Guest

Rank: Apprentice
Rating: 0%, 0 votes

PTS Electronics in Blooming Indiana, can repair the boards.

This Problem Also Relates To: Memorex MLT3221 32 in. LCD TV Panasonic Viera TH-50PX80U Plasma TV Panasonic TH-42PD50U 42 in. EDTV Plasma Television Panasonic TH-50PX75U HDTV Plasma Television Panasonic Viera 32" LCD-TV TX-32LX70 TV Panasonic (TH-50PZ700U) Television Panasonic TH-42PWD6UY 42 in. HDTV-Ready Plasma Television

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8 Other Users Have The Same Problem - Continued

Comment by Paul14, posted on Feb 10, 2008

I had the same *exact* problem with my P50 TV last fall, when it was just 18 months old and (of course) 6 months out of warranty. Visio Support was no help whatsoever, I even sent them several emails out of frustration when their support group in California could not get the replacement board. The support group was guessing I needed either a power board (~$300) OR a master board
(~$400) or both, plus a $200 technician visit. I was willing to try it, but in 3 months they were never able to get either one. I then bought a new Panasonic 50" (great so far), and of course a few weeks later they called me to say they had the parts. So, I have a $2700 piece-of-junk Visio (price in early 2006) sitting around that needs $800 or so in repairs!
At least I can relax with the fact that my Panasonic has an extended warranty and hopefully a better supply of replacement parts should I ever need it!

Comment by Ann2, posted on Jan 31, 2008

Hi, I have the same problem. August of 07 I bought the same TV, sold as "new" on E-bay by Always-On-Sale. It quit working after just 6 weeks. I found out from Visio that it was not new, but a "refurbished" Jan 06 model. Visio has been no help and neither has e-bay. Where can one get this main-board that seems to be the problem? I now have a $1,333.99 wall decoration. Thanks! A2

Comment by Ann2, posted on Jan 31, 2008

Any luck anyone getting them repaired? I have the same TV, bought as "new" on e-bay, but it was NOT new. It died after just 6 weeks of use and now I have a $1,333.00 wall decoration. Visio has been no help and e-bay has been no help. Where does one get this main-board? Thanks! A2

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