Question about Google Computers & Internet
I can not access any government web sites, as well as random other sites, including windows. I keep getting the oops message. I have tried several suggestions on your site and none work. I am totally frustrated.
Hi Karen, thank you for using Fixya's services.
It sounds like your browser has been hijacked. This is caused by malware that gets in the computer and causes you to be redirected to another website or the error message.
I would recommend a full scan of the computer. Sometimes the malware can take over your antivirus software as well and make it look like you are protected, even the paid antivirus.
I use kaspersky to clean computers out. It is not free but I use the free trial, install, clean and then put another back on (whichever you were using). You also have the option to purchase it if you like it. Make sure to uninstall all antivirus software before adding another as you cannot have two antivirus softwares on one computer...they don't play well together.
Once you have done this, your computer will be good to go.
Please let me know if you have any questions.
Posted on Nov 18, 2009
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click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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