Question about Kenmore Oasis HE 27082 Top Load Washer
I took delivery on these units in 7/06 and thankfully I have an extended warranty. I had and still have problems with the dryer where the time will get stuck and the dryer will not stop tumbling until you stop it. The first call he could not duplicate the problem and left. The second time the guy said the problem is the sensor and the fix was to separate the wires and tape them. The third time, there was an error and they replaced the control board. Over the weekend I threw in a load to dry and when I came home 2-3hrs later the dryer was still tumbling and the cloths were VERY DRY. This is an intermittent problem and is very frustrating.
The other day I started a clean cycle on the washer and went about my business and approx 2 hrs later I went to throw in some wash and GUESS WHAT? The washer was stuck on 43 min and the thing was stuck in fill mode. So guess what? I had a puddle of water on the floor. I had to stop it and ran a clean cycle again and no problem.
I wish I never bought these units and I have been dealing with service and every time I ask to speak to a manager they transfer to some other dept and they give me the same run a round. My opinion, don't buy these units.
Bought this washer in 2006. So far 've had the washer repaired 6 times. The motherboard has been replaced 3 times. Sears has not been the most helpful. They said that they will continue repairing the washer until it cannot be fixed. Of courrse o\if this happens before the contract is up, that would be great, otherwise I am out of luck. I will not shop at sears or buy another kenmore product.
Posted on Sep 08, 2008
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