Question about Polycom SoundPoint 330 IP Phone

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I cant get get my poly 330 poly to communicate thru my web browser

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  • paytrevor1 Nov 18, 2009

    i cant my from going into continually boot process to access my menu to get to my ip gateaddress.

    i ried masster reboot but stuck.

    had a guy tery to enter thru my router cant access phones to configure .now what/



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Is the phone able to make calls? If so, you can assume it has the correct network parameters in the network configuration.
Double check that you have the correct IP address of the phone from the menu interface of the phone: Status, Network, TCP/IP Parameters.
There are no settings in the phone to turn of ping response, so it should respond.

Posted on Jan 12, 2010

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Do you have an operations manual?

Posted on Nov 18, 2009

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Make sure that you have setup the correct IP address and the default gateway for your IP phone. Also, your internet cable should be connected to the WAN port at the back of the phone.

Posted on Nov 18, 2009

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