Question about Vivitar ViviCam 5385 Digital Camera

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Thought batteries were dead, replaced them,screen will come on lens will not move and camera will not perform any function?

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Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Nov 18, 2009

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SolutionFollow all of the steps listed below.
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I just received the canon EF 100-400m lens for Christmas. I was using it on my canon EOS 20D and it just shut down. I thought I had a dead battery but even after charging the batery, I couldn't get my...


I've had this happen right in the middle of a shoot, what I found first was that I had pushed the lens release button and the lens moved ever so slightly but enough to mess up the connections and everything went dead. Another thing is not having the battery at a full charged but if it's not coming on at all I'd be checking the battery door make sure it's latched securely. Next make sure the Card is down and locked in the seat and the card door is closed and locked. Clean the contacts on the camera body and lens (this generally gives an error 99 though) with a red soft pencil eraser keep the lens as vertical as possible when lightly cleaning (polishing) the lens contacts. Keep the lens cavity pointing down as much as possible while cleaning (polishing) the body contacts another thing and my 20D is coming due for this as well is a back up battery this replacement is found on page 35 of your manual Oops not manual here is a diagram
Diagram
tri3mast_200.jpg
Here is where to look and what to do diagram
Diagram
tri3mast_201.jpg

This should put you back into the photography again Cheers Have fun with that great lens

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Hi,

Based on the information you've provided, it seems that the touch screen panel is not aligned. You can try Calibrating the touch screen to resolve the issue.
Calibration option is in the Main Settings 1 Menu of the Camera. Calibration option enables you to perform calibration when the touch panel buttons do not react at the appropriate points where you touch. You can use the paint pen, touch the X mark displayed on the screen. The X mark moves on the screen. Once the calibration option is finished successfully, the touch screen should work.
The Calibration option can be done only if the Menu is accessible.
You can also perform a power reset before performing the Calibration.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.
This should resolve the issue.


Thanks for using Fixya.

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If the pictures are smeared, then your CCD is bad and needs to be replaced. The "E:18" error message is a generic message meaning your lens is defective... so it sounds like you need the lens completely replaced.

I would look for a defective camera online and make a good camera out of the two. If you would like to have your A75 repaired, I don't have current pricing for a lens assembly but I can get it for you.

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When the camera is turned on, the lens is stuck either in or out and the camera gives the error E104 , E105 , or E106 . The camera then turns itself off. Causes These errors display because the lens will not move. There are several reasons why the camera lens might not move:
  • something is blocking the lens
  • the firmware version is old
  • the camera has been abused
  • foreign material is inside the lens or
  • the lens is loose or completely off the track
Solution Follow all of the steps listed below.
  1. Perform a power reset on the camera.
    1. Turn off the camera and remove any optional memory card.
    2. Hold the ON/OFF switch in the ON position until the HP logo displays and then disappears.
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  2. If the camera does not display an error after the reset and appears to be functioning properly, it is imperative to check and update the firmware. The firmware update corrects the lens positioning issue that can cause E104, E105, and E106 errors with the camera. Determine if an update is needed by following the steps below to check the current version of the firmware on the camera:
    1. Before turning the camera on, press and hold the Flash button.
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http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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