Question about HP LaserJet P2015dn Printer

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HP laserjet P2015D , JAM LED in a solid state ??

I look out for paper jam , but didn't find anything wrong there.

turn off and turn on , sometime i get the Jam Led and the Toner led both together in a solid state?

any tips ? anyone with that situation ?


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  • Yan Ducharme Jan 10, 2008

    well as per HP need to replace the formator board ( Q7804-60001 )

  • krose77 Jan 11, 2008

    I am having the exact same problem with the HP LJ P2015dn. Sometimes it will print, sometimes the jam led stays solid and right now the jam and toner lights are on solid. I have tried uninstalling and reinstalling, tried different drivers, tried Play & Play installation as well as direct from CD installation. Tried every USB port. Nothing is fixing it.

  • nhudon Feb 02, 2008

    I also have the same problem. Jam light stay on and it is not flashing.

    No information about that condition in HP documentation.

  • Anonymous May 31, 2008

    Yes me too and as it is 2 months out of 1 year warranty was told about $290 to repair. I am not happy.

  • A S Bakker Jun 20, 2008

    We have the same problem with 2 out of our 4 LaserJet P2015DN printers.

    The JAM-led is in a solid state (not blinking)

    Turning the machines on and off does not work. There is no paper jam inside. There are no small pieces of paper in the machine somewehere. One of the two printers is only 2 months old.

    A 50% score in my office concerns me a bit and seeing the same problems with other owners might make me decide to buy another brand next time.

    I contacted the Help centre of HP with an online chat. They could not solve the problem and concluded that it was a hardware problem and I needed to send the printers to a HP service centre.

  • Anonymous Jun 23, 2008

    Same problem... shows jam or toner needed, I then remove paper tray remove toner reboot system... then hope it resets; if not, go through same exercise. Once able to print and does print, it goes back into "jam".

  • oscar531 Aug 01, 2008

    I get a solid led on both paper and toner,what could be the solution

  • jmviaud Aug 02, 2008

    we have the same problem with jam et toner led fixed after starting , without reset capacities ( after press on "go" button between 5 and 1O seconds in the same time we switch on ) et none possible use , with out real paper jam and next toner , on a new printer 2015dn which is in use for 4 weeks ). is there another solution to reset on default parameters ???

  • Anonymous Aug 07, 2008

    Same problem here! Solid jam LED.

  • Anonymous Jan 23, 2009

    Printer indicates a jam. Cannot locate jam. Print jobs will not print.

  • Anonymous Mar 30, 2009


  • Anonymous Apr 11, 2009

    Jam light is on and no paper jam.



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Dear gentlemen,

Hope this helps you sort out the problem. Please check paper jammed pieces of paper remains from paper in to out paper path. Check if the paper is properly picked-up, else check rubber roller pick-up and the solinoid motors that control to fed on and off the tray to engage pick-up. Check paper path sensors if possible. If you can determine when is the paper Jam happens please advice. Other means you can also refer your manual and machine diagnostic menu which part of the operation the paper will jam.

Best regards,
Rosener Guyano

Posted on Feb 05, 2008

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I just had this issue with one of our users. The paper would not feed and the jam light was solid, I took the paper tray out and tried a tray from another machine and it worked the first time. I looked at the original paper tray and manually release the spring clasp on the "loader ramp" and then set it back. Now the printer is back up and running.

Posted on Jul 11, 2008

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Check this out the paper i was using was cheap then it rained all week the humidity caused my paper to be to heavy to grab and pickup i changed the paper with hp paper and a new batch and wallah it started working again!

Posted on Jul 08, 2008

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I was told that it is a defective formatter. HP sent me a new printer and I sent the defective one back. As it was still under manufacturer's warranty. Looks like there is no simple trick to fix this one - Sorry!

Posted on Feb 05, 2008

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Hp lj p2015d printer ,the problem is ,now printer on that printer ,control panel six leds is there ,that problem is first two leds are blinking what is the problem that printer.pls help

Posted on Apr 26, 2008

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A-F are paper path sensors - you can toggle them and watch if they change from 0 to 1. If they do, the problem is not in that area.

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Thanks and Regards

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3 Answers

HP P2015 Has Paper LED Solid Lit. Will not go off. Help!


It seems that none of the printer's sensor is faulty, in fact, the printer has a faulty firmware on the formatter.

Your printer may need replacement of the formatter board, however, please try the following before swapping the formatter.

HP LaserJet P2015 Printer Series - Paper Jam Light Solid ISSUE: The HP LaserJet P2015 may come up with Paper Jam Light solid and would show the same light pattern even if the printer is power cycled.
SOLUTION: The Light pattern is as shown in the diagram below.
Perform the following tasks in the order listed.
1. Reset the printer using the Super NVRAM initialization. The procedure is
a. Turn off the printer
b. Press and hold the GO button
c. Turn on the printer and continue to hold the Go button for at least 50 seconds. During this process the Attention, Ready and Go light turns on. Then the Attention and Ready light turns off, leaving just the Go light illuminated.
d. Release the Go button. The Go, Attention and Ready lights turn on.
e. Press and hold the Go button. All lights turn off. During the next three seconds, the Go, Ready and Attention lights turn on in that order, one per second.
f. Release the Go button to perform the initialization. The control panel lights begin cycling from front to back. After the Super NVRAM initialization process is complete, the printer returns to the ready state.
2.Unplug the power cord when the printer is on and leave it unplugged for 10 Seconds.
3. Turn the printer back on.
If the above steps resolve the issue, then print a configuration page and check the firmware version and the formatter board no.,
If the firmware version is below: 20080312, then your printer needs to upgrade the firmware, however the firmware can be upgraded only onl those models whole formatter board's third number from left is 0, 1 or 2, eg: JK0xxxx

If the 3rd number from left of the formatter board no is anything other than 0, 1, 2, then firmware cannot be flashed.

Please let me know the next update.

- Nikhil

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