Question about HP Photosmart C6380 All-In-One InkJet Printer
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Posted on Jan 02, 2017
SOURCE: Oxc19a0023 INK System failure
Issue: An Ink system failure message and error code appears on the printer display.
Step one: Reset the printer
Press the On button to turn off the printer.
Unplug the power cord and universal serial bus (USB) cable from the back of the printer.
Wait 30 seconds.
Plug the power cord back into the printer.
Press the On button to turn the printer on.
If Ink system failure does not display, the issue is resolved; reconnect the USB cable and resume using the printer.
If the previous steps have not cleared the message, continue to the next step.
Step two: Download and install firmware update
Go to the product support page to download the update.
Click on the appropriate operating system link.
Click on the Recommended update to fix long power-on cycle and ink system failures link and follow the instructions to download the file.
After downloading is complete, disconnect all other USB devices from the PC. Make sure the product is powered ON and plugged into the USB port.
With the printer directly connected to the PC, click the downloaded file FirmwareEnable_Release.EXE.
Click OK at the Update successful window. The error should have been cleared from the printer display.
If you get a message saying a device was not detected, make sure the printer is powered ON and the USB cable is connected to both the printer and PC and try step five again. Source(s): Full instructions found on...
Posted on Apr 09, 2009
The ink failure error is caused by air in the ink feed tubes in your printer. This happens when the ink in your cartridge runs out and the printer sucks up air instead of ink. We have a step by step repair solution for this error posted on our web site at: www.ccl-la.com click on the printer repair pages and follow the links to your printer series.
I hope this helps, If so pleae rate our solution.
Posted on Nov 21, 2009
SOURCE: HP Photosmart C5380 All-in-One.
The first step is to try resetting the printer. Turn the unit off, unplug the power cord and wait 30 seconds before reconnecting the power. Turn on the printer. If you still have the error message, you may need to clean the print head. http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=au&lang=en&product=3560275&docname=c01458034 has the details.
Remove all of the cartridges, lift the handle on the carriage until it stops. Lift the print head straight up. Once the print head is out, you need several lint-free cloths and distilled or bottled water. With a damp cloth, wipe the electrical contacts from bottom to top (do not go past the edge). Then wipe the edge between the ink nozzles and the electrical contacts - wipe away from the nozzles. Wipe the ramps on either side. Dry all three areas.
With a new damp cloth, wipe the contacts inside the printer from top to bottom until no ink remains on the contacts. Dry this area.
Reinstall the print head and lower the latch carefully. Reinstall the ink cartridges making sure that they snap into place.
Check if the error message repeats. If it does, try resetting the printer (power cord unplugging cycle). If you still get the error, the print head may need to be replaced. If a new print head is in and the error occurs, talk to HP support if the printer is under warranty. You'll have to decide if these last two steps are worthwhile if the printer is out of warranty.
I hope this helps.
Posted on Apr 24, 2010
SOURCE: ink system failure...Oxc19a0023
Call 1-800-HP-Invent. They will walk you through a procedure to reset the ink system. You'll need to get a senior tech to do it, and it's a 50/50 shot as to whether it'll fix it.
You may have to pay for this service if the unit is out of warranty.
HP will usually take your word as to purchase date initially, so if it's out of warranty, LIE...just be aware that they will only believe you once and you will have to provide proof of purchase to get any further service!
Posted on Mar 05, 2011
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