Question about HP Photosmart C6380 All-In-One InkJet Printer

1 Answer

Ink system failure Oxc19a0023 - HP Photosmart C6380 All-In-One InkJet Printer

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Director Badge:

    Uploaded 100 video answers.

  • HP Master
  • 685 Answers

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

  • 54 Answers

SOURCE: Oxc19a0023 INK System failure

Issue: An Ink system failure message and error code appears on the printer display.
Solution:
Step one: Reset the printer
Press the On button to turn off the printer.
Unplug the power cord and universal serial bus (USB) cable from the back of the printer.
Wait 30 seconds.
Plug the power cord back into the printer.
Press the On button to turn the printer on.
If Ink system failure does not display, the issue is resolved; reconnect the USB cable and resume using the printer.
If the previous steps have not cleared the message, continue to the next step.


Step two: Download and install firmware update
Go to the product support page to download the update.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=443024&lc=en&cc=us&dlc=en&lang=en&cc=us


Click on the appropriate operating system link.

Click on the Recommended update to fix long power-on cycle and ink system failures link and follow the instructions to download the file.

After downloading is complete, disconnect all other USB devices from the PC. Make sure the product is powered ON and plugged into the USB port.

With the printer directly connected to the PC, click the downloaded file FirmwareEnable_Release.EXE.

Click Open/Run.

Click OK at the Update successful window. The error should have been cleared from the printer display.

If you get a message saying a device was not detected, make sure the printer is powered ON and the USB cable is connected to both the printer and PC and try step five again. Source(s): Full instructions found on...

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00719450&cc=us&lc=en&dlc=en&product=443024&dlc=en&lang=en

Posted on Apr 09, 2009

  • 1684 Answers

SOURCE: Ink systerm failure for hp Photosmart C6380

Hello,
The ink failure error is caused by air in the ink feed tubes in your printer. This happens when the ink in your cartridge runs out and the printer sucks up air instead of ink. We have a step by step repair solution for this error posted on our web site at: www.ccl-la.com click on the printer repair pages and follow the links to your printer series.

I hope this helps, If so pleae rate our solution.

Buddy
Corporate Computer
www.ccl-la.com

Posted on Nov 21, 2009

  • 685 Answers

SOURCE: Ink System Failure Oxc19a0023

Give this a try.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00489814&cc=us&lc=en&dlc=en&product=3560280

Posted on Feb 12, 2010

  • 5063 Answers

SOURCE: HP Photosmart C5380 All-in-One.

The first step is to try resetting the printer. Turn the unit off, unplug the power cord and wait 30 seconds before reconnecting the power. Turn on the printer. If you still have the error message, you may need to clean the print head. http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=au&lang=en&product=3560275&docname=c01458034 has the details.
Remove all of the cartridges, lift the handle on the carriage until it stops. Lift the print head straight up. Once the print head is out, you need several lint-free cloths and distilled or bottled water. With a damp cloth, wipe the electrical contacts from bottom to top (do not go past the edge). Then wipe the edge between the ink nozzles and the electrical contacts - wipe away from the nozzles. Wipe the ramps on either side. Dry all three areas.

With a new damp cloth, wipe the contacts inside the printer from top to bottom until no ink remains on the contacts. Dry this area.

Reinstall the print head and lower the latch carefully. Reinstall the ink cartridges making sure that they snap into place.

Check if the error message repeats. If it does, try resetting the printer (power cord unplugging cycle). If you still get the error, the print head may need to be replaced. If a new print head is in and the error occurs, talk to HP support if the printer is under warranty. You'll have to decide if these last two steps are worthwhile if the printer is out of warranty.

I hope this helps.

Cindy Wells

Posted on Apr 24, 2010

SuperTech-11
  • 1591 Answers

SOURCE: ink system failure...Oxc19a0023

Call 1-800-HP-Invent. They will walk you through a procedure to reset the ink system. You'll need to get a senior tech to do it, and it's a 50/50 shot as to whether it'll fix it.
You may have to pay for this service if the unit is out of warranty.
HP will usually take your word as to purchase date initially, so if it's out of warranty, LIE...just be aware that they will only believe you once and you will have to provide proof of purchase to get any further service!

Posted on Mar 05, 2011

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Oxc19a0023 ink system failure. Called HP Tech, and he advised me to enter the Red Eye Removal, Print Photos both together, it didn't work. Then I found the same directions on Fixya.com, so have done...


Hello,

Try this solution.

http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-2/


The "ink system failure" is caused by air in the ink nozzles. The clear the error you need to do a full purge of the system and the above procedure with do it.

I hope this helps, if so please rate my solution.

BuddyMc

Aug 28, 2011 | HP Photosmart C6280 Printer

1 Answer

Ink system failure...Oxc19a0023


Call 1-800-HP-Invent. They will walk you through a procedure to reset the ink system. You'll need to get a senior tech to do it, and it's a 50/50 shot as to whether it'll fix it.
You may have to pay for this service if the unit is out of warranty.
HP will usually take your word as to purchase date initially, so if it's out of warranty, LIE...just be aware that they will only believe you once and you will have to provide proof of purchase to get any further service!

Mar 05, 2011 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

Ink systerm failure for hp Photosmart C6380 Oxc19a0023 Printer ask me to restart,but after I did several times, it still showing Oxc19a0023 code on the screen.


Hello,
The ink failure error is caused by air in the ink feed tubes in your printer. This happens when the ink in your cartridge runs out and the printer sucks up air instead of ink. We have a step by step repair solution for this error posted on our web site at: www.ccl-la.com click on the printer repair pages and follow the links to your printer series.

I hope this helps, If so pleae rate our solution.

Buddy
Corporate Computer
www.ccl-la.com

Nov 21, 2009 | HP Photosmart C6380 All-In-One InkJet...

Not finding what you are looking for?
HP Photosmart C6380 All-In-One InkJet Printer Logo

658 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...