Question about Everex StepNote NC1500 Notebook

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Microsoft office will not run.

I started getting a warning incorrect product key for windows, but the system still worked for about a week then windows stopped and forced me to enter product key. I entered the product key for windows and system booted and worked fine untill i tryed to open a microsoft office file. its like office is not installed, the shortcuts are still in all programs but program does not exist. I have the cd with all software that was factory installed but the only option i can get gives me a warning data will be lost. how can I get office back? I have used this lap top for over a year with no problems

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If you have the CD and the purchase receipt, you're golden. Just phone Microsoft Support and explain what happened. They'll likely have you fax them the receipts and the serial numbers, and presently will send you a validated serial.
If you don't have an Office recovery CD, i.e., if the only CD you have is of the "Wipe Everything And Reinstall" variety, you may have to ask them for an Office installer of the correct version.

If all else fails, you'll have to backup all of your data using any of several free backup utilities on an external drive, and then use the wipe-and-reinstall CD to revert to the clean slate PC, and finally restore the data back from the external drive.

Posted on Nov 17, 2009


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