Question about Microsoft Xbox 360 Console

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A game is stuck in the tray. The green light is

A game is stuck in the tray. The power button is blinking and the tray will not open.

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There is a way to manually remove it. First you will want to unplug the power for a few minutes to let your Xbox reset. Re-attach the power cord and see if you can now eject your DVD. If that did not work turn the power off and unplug it. Remove the faceplate on you Xbox console. You will need a thick paper clip or something similar. Straighten one end of it out. With the faceplate removed you will see 2 small holes right underneath the DVD player and one hole to the right.
Since Microsoft decided to use 3 different DVD drives the procedure will vary. If you have a Samsung or Toshiba drive use the small hole on the right. Should be right underneath the X on the DVD drive faceplate. Push your straightened paper clip in the hole until you feel it hit the gear. The gear needs to be spun from left to right. Poke around until you find it then push in gently until you feel it move. You will see the tray start to move out.
For Hitatchi DVD drives go for the first hole on the left. Beng DVD drives will use the middle hole. This requires the most pressure to get the gear to turn. You will see the tray start to move take your time and do not push too hard in case you are missing the correct spot. Once the tray starts to eject you can pull on it slightly to help it open. You should now be able to remove your Game.

Posted on Nov 17, 2009


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Once my game is loaded into tray the screen comes up and tells me to open back up and close again. This occurs all the time not just with one game. Any suggestions???

Yes. First when the tray is opened watch the green light . It should
blink then stay on steady.
When the tray is closesing you should see a blinking
green light in the center of the ring of lights .When the tray
is fully closed and engaged the light will stop blinking then you
should hear the drive spin-up. If not open the tray then close
it ,just as the tray is almost closed push it close hard then the
green flashing light should be steady on.

This is cause mostly by friction in the drive or a bent
leaf switch that the tray engages to tell the console
the state of the tray .

The remedy is either you or a shop
will need to open the drive and remove the frictions
points which very from drive to drive. and check the
leaf switches . cost 40.00 or so . or you could
simply buy a "new" drive on ebay and swap the
Drives P.C. board from the old drive to the new one
price 40.00 but you supply the labor.

I gave you more info than you need but this is
common problem and I hope it will help others also

If you have any questions please feel free to ask


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You might want to ask Xbox directly for this one.

Call them at (800)-469-9262

Email them here

Or use Ask Xbox

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1 Answer

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Hi I will try to solve your problem. power on by the eject button tray should open fully if it goes back in by itself then its the belt that is on the motor you can see it sometimes when the faceplate is off
if it does this as it is opening give it a helping hand to come out fully
and visaversa going in also if you have an aftermarket faceplate on it the chrome or white facia on the tray interfears with it closing just take that bit off (carefully dont break it) if its the belt problem give me the thumbs up then I will know to post how to fix it easyily

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The only thing i can think of is that something is stuck in the tray. Sorry about your luck

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