Question about Kenmore 20722

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My 70 series washer does not spin. The washer made a banging noise (we thought it was out of balance) but still spun slowly through the first spin cycle. After the rinse cycle, the drum would not spin and the noise was gone. The water was drained, but the clothes were still soaked. I opened the cover and bridged the lid switch to look for problems, but it seems there aren't any visible moving parts (maybe that's the problem). Can someone tell me what the problem is?

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  • Chaz Conrad
    Chaz Conrad Dec 01, 2009

    the model number is 110.20722990

    If the problem is the clutch, drive tube, or transmission assembly is the washer still worth fixing? I purchased another washer until I can get this one working.

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  • Master
  • 5,911 Answers

The problem is usually attributed to either a bad gearcase (transmission), or a broken motor coupling.

Since the washer still drained, this indicates the drive motor is still working as the drain pump is driven by the motor. The easiest (and least expensive) part to check first is the coupler. The coupler is located between the drive motor and gearcase and takes the place of a drive belt. This type of configuration is known as "direct-drive". The following link explains how to access and/or replace the motor coupling (if required):

http://www.fixya.com/support/r385250-replacing_motor_coupling_kenmore_top

The motor coupling is comprised on three pieces (two plastic pieces with three tines, and a rubber bushing). Usually the tines snap off, the rubber bushing shears apart, or the center hole that the motor shaft is inserted rounds out and the coupling slips. Newer versions of the motor coupling have a steel grommet in the center to make it more resilient. The part number is included in the link I provided. A replacement can be purchased at appliancepartspros.com for about $11 or $12.

If you inspect the coupler and discover that is still intact, I'm aftraid you may have a gearcase that has gone bad. The gearcase price averages about $150-$160 if you wish to replace it yourself. If you wish to pursue the repair on your own, it is not difficult. The following link explains:

http://www.fixya.com/support/r699497-replacing_gearcase

A replacement gearcase can be purchased at any of the following web sites:

searspartsdirect.com
pcappliancerepair.com
appliancepartspros.com
repairclinic.com

I hope I've given you enough information to work with. If you have any questions, or need assistance with identifying part numbers, please post back with your model number (located on a nameplate along the wash tub rim) so that I may be able to provide you with better assistance. I hope this helps you.

Posted on Nov 17, 2009

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