Question about Dyson Ball DC24 Bagless Upright Vacuum

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How do you get the filter on the ball of the vacuum out?

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There's a little button on the ball if you look carefully press this

Posted on Nov 18, 2009


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Cannot remove the filter from the roller ball

Spin the center cap of the ball Counterclockwise to remove the ball shell to gain access to the filter.

Jan 05, 2017 | Dyson Vacuums

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The seals on my dyson ball have broken loose in a couple of spots and prevents the ball from rolling freely

How old is your Dyson?
I suggest you contact Dyson Support directly to see what they can do for you. Make sure to have your model number and Serial number handy when you contact them.
Here's the link to their main page; once there, click on "Support" Dyson vacuum cleaners fans heaters accessories spares official site

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Ball keeps sticking when hoovering

Hi Lyn, it's Jack at Dyson.

If your DC24's ball seems to be jamming when you're vacuuming, it's very likely the HEPA filter housed within the ball has come out of position and is catching on the inside of the ball shell. This is quick and easy to resolve - just remove and re-fit the filter, as shown in our filter washing video guide linked here:

When you re-fit the filter, make sure you push it back into position firmly until you hear a click from the red catch.

I'm confident this will resolve things for you. If you'd like further help or advice, you're welcome to contact the Dyson UK Customer Helpline directly on 0800 298 0298. Our experts are available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

Jul 05, 2015 | Dyson Ball DC24 Bagless Upright Vacuum

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The filter in the ball keeps coming adrift?

Most probably a broken door. This is available from Dyson, Part No.914783-01

Sep 04, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

What to do if I have a over heating motor

The ball is jammed because the spring inside which holds the filter has become stretched. Open the Door on the ball and squash the button on the filter down. Then refit filter. Refit window on ball

Aug 04, 2014 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Ball on Dyson DC 25 vacuum cleaner won't rotate

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC25. If the ball won't rotate, it's likely that the post-filter is out of place. To resolve this the filter should be removed then pressed back down into place firmly - you should hear and feel a click from the red filter catch once the filter is correctly secured:

If you have any further difficulty with the ball or the filter after giving this a try, please get in touch directly as I'm confident we can resolve this for you. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Aug 01, 2014 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Dc25 filter keeps popping out in ball and jamming ball can anything be done to fix

Hi, it's Ambrai from Crucial Vacuum.

There are two reasons why the post filter may pop out. One reason is that the spring on your filter may be broken. The post filter should pop in and you should hear a click to make sure it is locked in place. If you don't hear that click, the spring may be broken. Otherwise, your post filter may be dirty. Once the filter is packed with debris, air can no longer pass through it causing the ball to pop open. There are also two types of filters for your Dyson DC25. Remember for optimal performance, it is recommended to change your filters every three to six months.

You can purchase your replacement filters directly from Crucial Vacuum with free shipping and an exclusive 10% coupon for readers, use code: FIXYA10

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Ambrai Brown
Crucial Vacuum Customer Care

May 07, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Filter in roller ball keeps popping out. I cleaned the filters and placed them back in there positions. When i turn on the vacuum the suction is good, as soon as i move the roller ball the filter pops out...

Hi April,

I'm sorry to hear you're having difficulties with the filter. So we can determine which model of Dyson Ball you have, please get in touch with us directly by calling us free on 0800 298 0298 (UK), or 1866MYDYSON (US). I'm confident we'll be able to resolve this issue for you.

Kind regards,

Dyson Online Customer Support

Oct 30, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Filter in the ball on my DC25 keeps coming loose and keeps the ball from spinning any ideas

My Dyson DC25 keeps blowing off the filter within the ball. It then stops the ball from rotating freely.

Jan 14, 2011 | Dyson DC25 All Floors Bagless Upright...

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