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have you changed the program these documents were made with
using another program to open these documents may cause you this problem
or open word select tools from the drop down list you will see language you can change the language
also open up word select view from the drop down list select toolbars select standard ,formatting
also open up word across to the left you will see arial,times new roman,arial black to name a few of the different languages from the drop down list your documents will be read in
It depends on what type of file they have sent to you and what program you are opening it up with.
For example, if they have sent you a file that was created in Microsoft Office 2007 (files will end in xlsx for excel or docx for Word), you need to open up in that version of Office or have a compatibility pack installed. Alternatively, you can ask the sender to save the file as an 97-2003 document and resend it to you.
" an order-processing application that requires a multiprocessing operating system " - the answer is in the requirements, a multiprocessing operating system. All modern OS's are multiprocessing, but if your store will get a decent traffic for efficiency reasons you will have to use a server OS (a Windows or Linux one, depending on the exact form of the program)
Make sure no office programs are running.
Do a search for normal.dot and delete it.
Don't worry, this is a file that is automatically created by office if it is not present.
Corruption of this file can cause problems like this.
If you are worried about deleting it, you can rename it to something like normal.old
You know, you really should have said it's an Excel problem, because it is; also your invoice and receipt numbers should probably be 10-12 digits long (yes, even if you do a mere 20 deals a year).
Add error checks and alerts to your spreadsheet, for starters; second, state the version etc. of the spreadsheet program you use, and how much memory is available on your system. VLookup often bombed or just gave the last result forever if it didn't have 130MB to play with. Other times it behaved if you ran certain initializations for it....