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What does service link mode do? - Avaya 4610

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Service Link Mode applies to users operating in Telecommuter Mode in CM (ie. they are using the 'Other Phone' option to receive calls), and controls how CM manages the media link to the telephone number entered.

If this is set to 'as-needed', the media link is released 10 seconds after the end of each call received to the user's station. (The 10 seconds allows a small window for new calls arriving to the station without the need to re-establish the media link.)

If this is set to 'permanent', the media link is not released once established. This is useful for users with high call volumes such as contact center agents.

Posted on Jan 13, 2011

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Posted on Jan 02, 2017

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