Question about Toshiba Satellite A215-S7437 Notebook

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The cd drive will NOT work but DVD works fine

The cd drive cannot be seen on My Computer but the dvd drive is working. Their is a clicking noise coming from the drive when an CD-R or audio cd is inserted then ejects and a box appears stating to "insert a cd". I also have bought a external drive to use instead and cannot get that to work or be seen on "My Computer" either.

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This is the first symptom of a DVD/CD drive going bad. Usually the DVD or the CD laser goes first making it only work with one or the other. Eventually the DVD will go to but you might get it to last. You can either take it into an Authorize Service Provider or look for third party drives on the internet. Expect to pay about $100 if you go to an ASP but you could find one online and install it yourself for about $50. There is only one screw holding it in and an easy bracket to switchover to the new drive. The faceplate won't line up nicely like the original most likely if you go third party. Of course if your under warranty still then call 1-800-457-7777 or look up your closest "Authorize Service Provider" at support.toshiba.com and get it fixed before your warranty expires.

Posted on Nov 18, 2009

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