Question about Microsoft Xbox 360 Console

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Plays discs for ten minutes then says disc damaged or not an official xbox disc or disc may need cleaning

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

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SOURCE: Xbox 360 disc drive

if it isnt the magnet issue (hitachi drive only) then the solution is the drive isnt spinning the disc, in which case open the console, open the drive top, and hand spin your disc on the spindle for about a minute or so, make sure you push the laser block to the back of the drive, and when you power it up it should spin.

Posted on Dec 01, 2007

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  • 7 Answers

SOURCE: xbox leaving grooves in disc

unfortunatly this is a know issue with the 360, contact microsoft customer service support and they will replace it free, they know about the problem.

Posted on Aug 04, 2008

FixMyConsole
  • 174 Answers

SOURCE: do I need to clean the laser lens manually or replace something

Lens cleaners are too abrasive and do not work properly. to clean your laser it is best to strip down your 360, remove the dvd drive top cover and get a cotton earbud, spit on it and then very carefully with a clockwise rotating motion clean the lens this way. you may also need to re-align the laser to read 280-300 ohms as by the sound of it the laser might be set too high. we can offer a repair www.fixmyconsole.co.uk or if you want to have a go just pm us and we will try to help you step by step.

Posted on Jan 18, 2009

  • 30 Answers

SOURCE: to play disc put it in an xbox 360 console.

when this happens, it either symbolizes that somehow, your tsop32 chip has corrupted in your dvd drive and has lost the dvd key, or you (someone) has attempted to flash the firmware on the dvd drive and it has ended in a failure and destroyed the initial firmware. basicly, if you have your dvd key, you can try to reflash the drive with working firmware (tutorials can be found everywhere) or, if you have warrenty left, send it in. if all else fails, find a person who knows how to disassemble an xbox 360 + dvd drive, desolder the tsop32 chip, and rip the firmware. this can be costly though, and you'll need a new dvd drive afterwords if your old one gets broken in the process. and if you can't get the dvd key, well, your 360 is now an expensive dvd player.

best of luck

-Gadorach

Posted on Jul 13, 2009

  • 51 Answers

SOURCE: XBox 360 won't play discs. It just says open tray.

Your DVD drive's laser is malfunctioning.

You have a few options:

1) Decrease the resistance on the laser to increase power, and it may be able to read the discs again. A guide for that can be found here.

2) If that doesn't work, or you do not wish to do that, you can replace the laser head all together. Replacements can be found on eBay. You can follow this guide to replace the laser head.

3) You can replace the DVD drive completely, but it will require taking the original drive's firmware and putting it on the replacement one. The guide for that can be found here.

Posted on Dec 14, 2009

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My 360 will let me play a little bit of a game at a time. after playing maybe 5 or ten min or so it will freeze up. the last two times that it froze up it asked me two clean the disc, or contact xbox3660...


You specify the xbox 360 do you know what year model you have? If it as earlier model then likely you are running into system instability with many reasons for the error being possible.

Does the error only appear with one particular title or across your game library?

If it is just one game then attempt to install the game onto your hard drive and play the game after that. To install the game onto your hard drive you will need to do the following:

Install Xbox 360 games on your hard drive from a game disc Note Installing an Xbox 360 game on a hard drive requires between 4 and 8 gigabytes (GB) of free disc space.
  1. Insert the game disc into the disc drive.

    ddopen360s.jpg

    Note After you insert the disc, the default option is to automatically start the game. If the game starts, exit the game, and return to the Xbox Dashboard.

  2. From the Xbox Dashboard, go to My Xbox.
  3. Select the game you want to install.
  4. Press Y on your controller.
  5. Select Install to Hard Drive.

    gameinstallhdnxe.jpg

    A progress indicator appears while your game is being installed on your hard drive.
Notes
  • Installing an Xbox 360 game might take several minutes.
  • Multidisc game? Install each disc to your hard drive.

Jul 18, 2011 | Microsoft Xbox 360 Console

Tip

When you try to play a DVD game on Xbox 360 it tries to play as a movie?


c on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"
THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.
Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

on Feb 18, 2010 | Video Game Consoles & Games

1 Answer

The sound in wwe smackdown vs raw cuts out after 15 or so minutes of playing and freezes a lot. Why is this happening and how can I fix it?


Probably a dirty or damaged disc.
You should try gently cleaning the disc with warm water and a damp cloth. Just make sure you dry it before putting back into your xbox!

Apr 03, 2011 | THQ WWE Smackdown Vs Raw 2011 for Xbox

2 Answers

I think my lens is weak, the cd has to be ejected and inserted a couple of times before it works


Like any system, Xbox consoles require occasional cleaning to remain in peak condition. If you're experiencing skipping, poor sound quality, increased loading time, or any number of technical annoyances, simply cleaning your Xbox lens may correct the problem. The lens is responsible for reading all the data on your Xbox game discs; it is the most important part of the entire system. Cleaning the lens takes only a few minutes with the right cleaning product and know-how.
Difficulty: Easy
Instructions
Things You'll Need:

* CD lens cleaning disc

1.Purchase a CD lens cleaning disc. It is important that you buy a lens cleaner for a CD player, not a DVD player. Classic Xbox consoles are not DVD compatible, but they can play CDs. Some lens cleaning discs are marketed specifically as Xbox 360 cleaners, but these may not work in an original Xbox if the disc is DVD-formatted.

2.Turn on your television and Xbox just like you normally would to play a video game.

3.Open your Xbox's disc drive, placing the lens cleaning disc in the drive face-up. A lens cleaning disc works by sweeping small brushes over the laser lens surface. These brushes are located on the bottom of the disc; be careful not to touch the brushes---the microfiber brushes are delicate and can become damaged easily.

4.Close the Xbox and let the machine power up; make sure your television's volume is turned on. Your Xbox should automatically take you to the system's standard CD player menu. If this does not happen, select the menu manually using your Xbox controller.

5.Begin playing the first track of the cleaning disc. Listen carefully, because audio directions will play indicating the steps necessary for properly using your cleaning disc. Each brand of lens cleaning disc will have different steps, but they are typically very simple, involving tasks like skipping ahead to different tracks or briefly putting the CD in fast forward mode. If you cannot hear the audio directions, consult the written instructions packaged with the disc.

6.Remove the cleaning CD after you've followed the audio directions---a typical cleaning cycle only takes a few minutes, and the audio directions will tell you when cleaning is complete.

7.Carefully place the lens cleaning disc back in its case, avoiding damaging the brushes on the bottom. Lens cleaners can be used multiple times, so plan on using the cleaning disc regularly to help avoid future problems with your Xbox console

Aug 19, 2010 | Microsoft Xbox 360 Console

1 Answer

When i put an Xbox 360 game in it tries to play it as a DVD movie. please help!!!


When you try to play a DVD movie or an Xbox 360 game disc on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"

THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.

Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

Feb 18, 2010 | Microsoft Xbox 360 Console

1 Answer

My xbox is taking a while to load and doesnt read discs


when its loading just open your guide and sign in like that. Also if you have xbox live disconnect your cord

Nov 22, 2009 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 dvd tray keeps opening


Determine whether the disc is dirty or damagedDiscs that are smudged, scratched or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or the bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.

Note Scratches that follow the curve of the disc are very damaging and prevent a disc from being read. If you see that your disc has even one of these types of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: a. Use a soft, clean, dry, chemical-free cloth to clean the disc. b. Lightly wipe from the center of the disc outward. 3. After cleaning the disc, try to load it in the Xbox 360 console. If the disc still won't load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • If you think that the disc was already damaged when you bought it, try to exchange it. • If you have a damaged Microsoft Xbox 360 game disc and would like to order a new one, please visit the following Web site: http://support.xbox.com/support/en/us/xbox360/gamesandmedia/games/discreplacement/DiscReplacementPlan.aspx (http://support.xbox.com/support/en/us/xbox360/gamesandmedia/games/discreplacement/DiscReplacementPlan.aspx) • If the game is a non-Microsoft Xbox 360 game disc and was damaged because of misuse of some type, such as not storing the disc properly in its case, the only thing you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contactIf the disk is bad or damaged your unit will open when trying to read it. Hope this information helps, let me know if I can help you with anything else.
JimmyC

Oct 04, 2009 | Microsoft Xbox 360 Console

5 Answers

My xbox 360 wont play discs - keeps repeating open tray, I can play demos and xbox live but not discs or movies, any tips?? Thanks!


I just found a post on this and it worked for me. My warranty is past. So I took matters in my own hands. I took it apart which was fairly simple cleaned the lens and surrounding areas but it didn't work. But this is what I found out its not reading the disk because the disk isn't spinning. With the box apart and drive open I put it back in the system and turned on the power I noticed the drive would spin slowly I then while the disk was trying to load I spun the disk by hand to help it along and wala it started spinning I powered down put it back together and as of 10:45 2night my gaming nightmare is over. I hope this was helpful. Good luck all!!

Jul 14, 2009 | Microsoft Xbox 360 Console

2 Answers

My game wont read on my xbox 360


I believe you can use a DVD cleaner without voiding your warrenty. If you have a warrenty then call Xbox tech support to get it fixed. And if you don't buy an extended warrenty for $50 and then call them and tell them you need your Xbox fixed

steps to be followed.

  1. step 1 Purchase a DVD lens cleaning disc.
  2. Step 2 Turn on your television and Xbox just like you normally would to play a video game.
  3. Step 3 Open your Xbox's disc drive, placing the lens cleaning disc in the drive face-up. A lens cleaning disc works by sweeping small brushes over the laser lens surface. These brushes are located on the bottom of the disc; be careful not to touch the brushes---the microfiber brushes are delicate and can become damaged easily.
  4. Step 4 Close the Xbox and let the machine power up; make sure your television's volume is turned on. Your Xbox should automatically take you to the system's standard CD player menu. If this does not happen, select the menu manually using your Xbox controller.
  5. Step 5 Begin playing the first track of the cleaning disc. Listen carefully, because audio directions will play indicating the steps necessary for properly using your cleaning disc. Each brand of lens cleaning disc will have different steps, but they are typically very simple, involving tasks like skipping ahead to different tracks or briefly putting the CD in fast forward mode. If you cannot hear the audio directions, consult the written instructions packaged with the disc.
  6. Step 6 Remove the cleaning CD after you've followed the audio directions---a typical cleaning cycle only takes a few minutes, and the audio directions will tell you when cleaning is complete.
  7. Step 7 Carefully place the lens cleaning disc back in its case, avoiding damaging the brushes on the bottom. Lens cleaners can be used multiple times, so plan on using the cleaning disc regularly to help avoid future problems with your Xbox console.

Jun 13, 2009 | Microsoft Xbox 360 Console

2 Answers

Disc unreadable


sounds like dvd rom m8 try it on another console or try anther rom on yours first b4 buying 1

Nov 26, 2007 | Microsoft Xbox 360 Console

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