Question about HP Photosmart 3210 All-In-One InkJet Printer

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I'm trying to copy from 8 1/2 x 11 paper to 8 1/2 x 11 paper. But the printer says the paper size detected is not supported. Job cancelled. It printed fine a couple of days ago and I've changed NOTHING! Can you help?

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That error comes from the sensor on the right side of the carriage at the bottom. There's a light that shines down on the paper to determine size. Unplug your machine with the carriage in the middle and use a damp Q-tip to wipe up under the right hand side of the carriage. The Q-tip should come back dark blue and that error should go away.

Posted on Nov 17, 2009

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This problem occur when ink head is dirty and also the head cleaning plastic mechanical cleaner is full of jammed color. 3210 model can be opened and the ink head plastic cleaner can be changed. The ink head is the moving part on the metal axel.
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HP has a pretty good online troubleshooting site, accessible at support at www.hp.com. I'm not familiar with that particular error, but you might try the steps outlined in this link for starters...
If changing the size settings doesn't work, try changing both size and type and rebooting, then changing back to your standards. That should force the driver to be reloaded. Sometimes all you can do is reset the printer. To do this,, turn off printer, unplug both power and data cables, wait a few minutes, then reconnect and turn on again.
But search the online database for more specific instructions for your model.


I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take a moment to kindly rate this post....thanks!



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Paper size detected is not supported when making a copy


When I saw that so many other people were also getting this error message, I thought sure there would be a solution posted by somebody before too long. Guess no one could figure it out!

The problem continued and was getting extremely irritating so I went and spent a couple of hours on HP's support site and finally figured out what to do, even though I never did find the exact error message we've all been getting.

Basically, the fix is to change the paper size default setting in the Copy Menu from Automatic to Letter. You do this by pressing Copy, then #6, select Letter (which is #2), and that will bring you back to the Copy Menu. Scroll down through all 10 selections until you get to the bottom which is Set New Defaults and select this.

I've tried making several copies and it has worked every time now...no error message in sight! However, if you're trying to make copies onto paper other than standard 8.5x11, you'll have to select that with each individual job since there will no longer be an "Automatic" detection.

Hope this helps everyone else who has had this annoying problem!

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