Question about Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System

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I have an ONLY THREE yr old!! Kenmore side by side fridge w/ice maker. Refrigerator is cold, but freezer stopped freezing. I cleaned the condenser coils. didn't fix it. service tech came out, opened up panel, saw a chunk of ice around evap coil, said welp, you have a leak, closed it back and left. He didn't look to see where it was or anything said if he did it would void the 5yr sealed system warranty that by the way both Sears & Kenmore refuse to honor!! Everything I've read said leaks are rare (especially on such a new appliance) and there's usually dirt & oil present if there is a leak, I have NONE. Could it be something other than a refrigerant leak that caused this ice to form?

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  • stacit Nov 18, 2009

    Hey Mike well just a final update.. I talked to someone yesterday who sided w/me that it was under warranty. I set up appt., guy comes today, is ready to fix it, then his mgr from SEARS tells him they told me wrong, it's not covered blah, blah, blah. So I am left w/food loss, a $1200.00 loss (price of fridge) and nothing to put my food in a week before Thanksgiving... :-( Can't afford a new one so I'm screwed and I guess the lesson learned is that I will never buy anything from or made by Sears or Kenmore in this lifetime. Maybe I should move to Britain? : - )

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  • Master
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Not realy its the refrigerant gas thats leaked,, call the guy back and demarned he fixes it under the warranty,,,and dont take "no" for an answer,,, lurn to kick bu** to get whats yours

Posted on Nov 17, 2009

Testimonial: "It was a local repair guy who didn't fix it so as not to void SEARS 5yr warranty. But upon calling them they told me No. Thx for the info tho! "

  • Michael Thorpe
    Michael Thorpe Nov 18, 2009

    well its back to the service teem and tell them you wont take "no" as a reply,,like iv sead,,lurn to kick bu**, its your right to have it fixed if its still under warranty,,,,it britain its the law,,,and there no way out of it, goods must be fit for there purpose,,,it should have lasted far longer than it did, ,,,as it did not last the full five years,, it is clearly "not fit for its purpose" so you have a valid clame

    now,,,little bulldog,,,,go get um!

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