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The drum doesn't turn during the spin cycle,but the agitator does and there's a sound like a couple smooth surfaces rubbing against each

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This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (110.#######) and you'll see a list of major sub-components with diagrams and parts.

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission.

It's used as a fail safe device and consists of three parts.

Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes.

The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.

Posted on Nov 17, 2009

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1 Answer

Will not spin, noise from drive. will agitate, but fails to turn drum when going to spin cycle


Since I have no idea what machine you have, top loader or front loader I can give you some places to look at.If it is top loader, either the motor coupling is going out, this is a small rubber piece between the motor and transmission. When these go out it starts a whirring sound or growling. Picture 2 rubber gears rubbing against each other but the teeth aren't engaging. Front loaders could be the transmission going out, and some have belt drives which can be going bad. Another reason machines won't spin is that the pump is clogged or drain hose is clogged, or the lid switch or door switch is broken or out of alignment.

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Possibly a foreign article stuck inside the drum. When the machine goes onto spin this can rub against the outer drum causing such a sound.

This is commonly the underwire from a bra that has worked loose and lodged in one of the holes inside the inner drum. Have a careful feel round the whole inner surface of the drum to see if you can detect anything protruding. If you find a wire, grip it with a good pair of pliers and try to pull it out, remembering the shape that it probably has so it will need to be coaxed out accordingly. Anything protruding through the holes doesn't belong there!

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WASHER FILLS WITH WATER,MOTOR ENGAGES AND RUNS SMOOTHLY,BUT NO AGITATOR ACTION. WILL GO THRU TIME CYCLES AND FILL WITH AND DRAIN OUT WATER BETWEEN CYCLES. JUST NO AGITATOR. iT WILL SPIN DURING THE SPIN...


Sounds like you motor coupling has broken. The water pumps out so that tells me the lid switch is fime and motor is fine. The drive coupling mounted between the tranny and motor is probably broken
8a0970d.jpgI have a page with pics and movies to give ya some ideas what to do. HERE

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Check the coils on the wig-gag. Its a couple of bars that engage the spin drive or the wash drive. If you look at the machine when its running you will see it moving back and forth, hence the name. If the coil engages the spin cam, but it still will not spin then the tranny is your next culprit.

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Agitator not turning during cycle


Well, it sounds like you've done your homework. My first suspect would have been the agitator dogs too, but you said they were fine. Another likely suspect would have been the motor coupler, but you said the washer spins during the spin cycle. If the coupler was bad the unit would fill, but wouldn't agitate or spin. Plus, it would make an awful noise. I would have also suspected a clutch assembly, but you said the wash tub can spin. Normally, when the clutch goes bad, the drum won't spin, or spins slow. Another suspect could have been a bad lid switch, but the washer would have filled and stopped, without agitating or spinning. The only remaining suspect that I'm aware of is the gear case (transmission). Checking under the washer can give you some clues. Normally, when a gear case starts to go bad, they leak an amber colored oil. You may find puddles or drips under the washer. If you see no signs of oil the gear case could still be defective, however. But, before you go through all the trouble, double check the agitator one more time. Completely remove it from the tub and check the under side to ensure the grooves that grip the top of the gear case shaft have not been worn smooth. I hope this may have been some help to you.

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ppr78, couple of things you want to check. The bottom panel on these GE's are pretty flimsy. I have run into a couple where during agitation the bottom of the motor housing would rub against the bottom panel making a terrible noise. You need to remove the front panel by pusing on the clips on the left and right side just under the top. The front panel will pull out. During agitation, take your foot and push down on the bottom panel and see if the screech goes away. I have also found the suspension rod support sockets at the top dry out and make a screeching noise. You also want to check your belt and pully and see if the noise is from there. Check these things first...Catriver..post back.

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