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Is it possible to operated a fax machine without having an active telephone line from your house? I have Vonage which operates from my computer, and a fax machine which I can't use w/o the phone line. Pls advise. Thanks.

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Fax problem


I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

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Generally this is an indication that the telephone line you are trying to fax over has either alot of noise on it or possibly on the receivers end.If you are on a telephone line which has DSL service on it make sure you have a line filtre connected on the fax to eliminate line noise for your DSL modem, as well if you are using a digital phone service such as Vonage or your Cable providers phone service this is a digital service, contact brother technical support to have your modem speed lowered to 9600bps through the firmware switches on your machine.

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Hi. The fax-module in lj 3055 needs a 100% analog dial tone. You might get it working on a internet-phone-line, but HP garantees nothing because there are so many internet-phone-providers, and all of them operates with different specs and line-quality. You might try to lower the baud rate, turn off JBIG compession and error-correction. If the problem still remains, you need to replace your phone-line to a 100% analog line. Not any internet or ISDN/adapter-stuff. You should test your fax on any analog line at a friends house, just to make sure the fax i working anway.

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Can't Send or Receive Faxes from MFC-7820 N


You may not need a separate fax line from Vonage. If you don't need a dedicated fax line, you can try changing the "Bandwidth Saver" settings on your Vonage voice line from your account on the Vonage website. Perform the following:

1. Login to your Vonage account online and click the "Features" tab.
2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button.
3. You will see a scrollbar with 3 settings: 30kbps, 50kbps and 90kbps

NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.

4. Click on 30kbps (Normal) and click "Submit".
5. Wait about an hour before testing as it could take that long for the change to take effect.
6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).

NOTE: This is a GREAT service provided by HP. If your fax goes through correctly, you will receive a return fax within five minutes.

We upgraded to Verizon FiOS and never thought the increased upload speed (4mbps) would present an issue sending faxes. WRONG. We never had fax issues with DSL, Comcast or even Broadstripe VOIP service but for some reason Vonage + FiOS = no fax. That is until we set our Vonage VOIP sound quality to "Normal". Our phone voice quality has been much more reliable since throttling back. This sentiment has also been shared by other Vonage users who have experienced echoing and noise when utilizing the higher quality settings.

Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.

If your fax machine has a Telephone Answering Device (TAD) setting, you can share your voice line with your fax machine and be able to receive faxes and voice messages. Hopefully this will work for you.


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Fax machines are ANALOG devices, VOIP, Vonage etc are DIGITAL devices.. It won't work reliably

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Fax machines are ANALOG devices. Vonage is a DIGITAL phone system.

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You could try a DSL filter, but I don't have much faith in them. Vonage is DIGITAL, fax machines are ANALOG and require a POTS (Plain Old Telephone System) phone line.

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The machine told you poor line quality. Try a different phone line to verify. Try it at a friends house to verify it. If you are using Vonage, that is the problem. I have Vonage and every fax I test with has some issues with poor line.

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All fax machines are ANALOG devices. They are designed to work on POTS (Plain Old Telephone System). Any other condition is a **** shoot.

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