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I have an acer 57515Z series which my daughter put a password on startup on and forgot. After trying numerous times to get in the laptop now on start up comes up with Harddisk Security. Primary Master Toshiba MK1246GSX Set on the screen. On pressing enter it is asking for a password and i haven't a clue what it it.

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  • jaidenslot Nov 17, 2009

    She put the previous password in and that seems to have got rid of the harddisk issue so now we are back to trying to remember the passwork on startup. I have tried to repair the laptop but even that is asking for a password for administrator, guest and under my name and i have no idea what they are so think i am going round in circles here.

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Ask your daughter. She set that password, and she needs to enter the password.

Otherwise, find the original sales-receipt, to prove that you (and not a thief) has possession of the laptop, and telephone ACER, and ask for help in bypassing the password.

Posted on Nov 17, 2009

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