Question about Toshiba Satellite M45-S355 (PSM40U073001) PC Notebook

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Toshiba Satellite M45-S355 PC notebook modem device says it is working properly, but I keep getting a 678 Error code; the query test means nothing to me; I went out and bought a USB modem, which works, but what could be wrong with the built-in modem, it worked before? Any one know how I could find out the name brand of this modem without opening the laptop; so I could email them?

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Click Start
Click Control Panel
Click Phone and modem options
Click the Modem tab.
Click Query Modem, and wait a few seconds.
The modem will respond to some 'AT' commands.
Scroll through the output window.

In Control Panel, click System
Click Hardware
Click Device Manager
Expand the "modem" branch
Double-click the modem
Click Properties, to identify your modem.

Posted on Nov 17, 2009

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  • Master
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The 678 error means that the modem is not connecting to the server because of problem at the server end. Contact the helpline of your service provider and ask them to rectify the problem at their end.

Posted on Nov 17, 2009

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