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Xbox live connection keeps saying unable to connect to private chat when its logged into game

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Here are instructions on using private chat when playing a game:

http://support.xbox.com/support/en/us/xbox360/xboxlive/xboxlivecommunity/chat/chat.aspx

Hope this helps!

Posted on Nov 20, 2009

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1 Answer

I try to log on but is says that i need an update but i can't my connections is bad and it keeps saying to check my connections


The newest update for Xbox 360 for the launch of Kinect is causing problems. I fixed mine by going into System Settings, Network settings, then running a test on xbox live. Initiating the test logs your profile out then runs a network test. The test completed with no problems and then asked me if I wanted to update again. Without logging back into my profile I clicked OK and the update ran without a hitch. I think the solution lies in the fact that my profile was logged out and from what I have seen, the only way to connect to xbox live without a profile being logged in is with a network test. Once you connect to xbox live it senses that you don't have the update and asks you again, this time without a profile logged in and you are able to do it.

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Check your firewall on your router. The Xbox Live service uses UDP ports 88 and 3074 as well as TCP port 3074 for its IP networking.

Mar 10, 2010 | Microsoft Xbox Console

1 Answer

Cant have private chat or play games with friends


This should solve your problem

For most devices that use NAT, port forwarding is not required to connect to Xbox Live. This is especially true if you use an Xbox Live certified device. Sometimes, you may have to configure port settings on a non Xbox Live certified router or gateway.

If there is a firewall device between the Xbox console and the network device, you may have to configure the firewall to enable communication on specific network ports. If the NAT status in the Network Status area of the Dashboard is "moderate" or "strict," you may have to configure port settings.

The following ports must be available for Xbox Live to operate correctly:
� UDP 88
� UDP 3074
� TCP 3074

To open the ports on your router see this handy website here,

http://www.portforward.com/english/routers/port_forwarding/routerindex.htm

which gives you a step by step guide.

Before opening the ports you must give your Xbox 360 a static IP address (manual) be sure to use an IP address that no other item on your network is using and is fairly high up in your range, for example if your router's address is 192.168.0.1 then you should use something like 192.168.10 for your Xbox 360.

You can also enable DMZ (Demilitarized Zone) on your router, which will open up all the ports to your Xbox 360, however NEVER use this on a PC's IP, see your router's manual on how to do this.

Once the correct ports are open for your Xbox 360, then your NAT should say open.

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i cant find out to put the xbox up to this

Sep 21, 2008 | Microsoft Xbox 360 Console

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Xbox Live Chat don't work properly


I don't think you should hear people not in your private chat at all. Make sure you are signed into the private chat and not the game chat. Push the center button on the controller and go to chat. If you already tried this I don't know what else could be the problem. Sorry.

Apr 24, 2008 | Microsoft Xbox 360 Console

1 Answer

Router clash on xbox live


Maybe you have a failed update. Try these console reset codes. Try this -

http://forums.xbox-scene.com/index.php?showtopic=484726

Feb 15, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox


check your router's settings on the set-up page and configure your wireless settings to be able to receive private chats or get invited or invite friends to an xbox live game. try to check your firewall because sometimes its blocking your connection

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1 Answer

Changing chat from private to every1


XBOX LIVE has been having network problems lately. Most of those problems were resolved today by the XBOX tech team. Plz try again, and if it does not work, call XBOX customer support at 1-800-4MY-XBOX

Jan 09, 2008 | Microsoft Xbox 360 Console

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