Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Error message says remove and check cartridge on right

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Turn the printer on.
Lift the lid, to expose the print-carriage.
The cartridges should slide to the "middle" and stop.
Press down on the RIGHT cartridge, to "unlock" it from its carrier.
Remove it.
Inspect it.
Reinsert it.
Press up on the cartridge, until it "clicks" into place in its carrier.
Close the lid.

Posted on Nov 17, 2009

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Error message says "Remove and check cartridge on right" Its a new cartridge I've been using for a few weeks and it has been working fine. I have removed cartridge several times and even cleaned contacts....


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Error message HP Officejet 7310 "remove and check cartridge on right. Removed cartridge, checked it (nothing), installed it back - still same message. Installed new original HP cartridge - still same...


Can you find a friend with a similar HP printer, i.e., one that accepts the same model-number of ink-cartridge? If the cartridge gives the same error-message in the other printer, it's time to responsibly recycle your "dead" cartridge, and give the brand-new cartridge to your friend, for his/her usage.

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What's the sollution without having to buy new cardrigdes?

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Lexmark x9350 printer gives error message #1203


I logged into Lexmark's web site and checked their printer support page. It said that if you get error message 1203 your ink cartridge has leaked fluid. In order to find the right cartridge, do the following. Remove both ink cartridges, put in one, turn off the printer, turn it back on and if you get the message 1203 that's the cartridge with the problem. I did not get that message. I turned off the printer, put in the other cartridge, and turned it back on. Sure enough, I got the 1203 message again. (I had cleaned the wrong cartridge before). I removed the leaky cartridge, cleaneded it (making sure I did not leave any residue) and put it back in the printer. It worked!

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Where did you get the error message on printer or computer?

If you get the message on printer remove all cartridges and reinsert the cartridges and align the ink cartridges. If the alignment page prints successfully then the problem is resolved.

If you get the message on the computer disconnect the usb from computer. uninstall the software and reinstall the full feature software by selecting connect USB later.

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1 Answer

Error message-remove and check cartridge on right


use a eraser on pencil and rub the contacts on both the cartridge and the machine try again i assume you are using new cartridges by hp

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2 Answers

Hp psc2410xi


The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    OR
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty

    Aug 12, 2008 | HP LaserJet 5L Printer

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    Remove and ck right cartridge


    Once remove both the cartridges from the all-in-one and then clean the copper contacts of the cartridges and then put only black cartridge and check for the message displayed on the all-in-one if it even reads check right cartridge then the issue is with the all-in-one hardware. If it reads insert right or color cartridge then the issue seems to be with the cartridge.

    Remove the cartridges from the all-in-one and power cycle the all-in-one and then reset.

    Now insert the cartridge and check for the result. If the issue still persists then check the expiry date on the cartridge and once replace the cartridge and check for the result.

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    3 Answers

    Lexmark x5470


    A Right Cartridge Incorrect message generally indicates a communication error between the All-In-One and the cartridge. This can be caused by a faulty cartridge; however, it may be due to a simple interruption in the communication between the cartridge and the All-In-One.
    The procedures below will help you to identify the cause of the error and resolve the issue.
    Rebricking the All-In-One and Resetting the NVRAM
    NOTE: The embedded links in the table lead to specific troubleshooting documents.

    Step Action 1 Power off the All-In-One and remove the power brick from the back of the unit. Wait 20 seconds. Then reinsert the brick and power the unit back on.
    Did the error message return?
    Yes: Continue to step 2.
    No: Print a test page. If the test page prints, the error is resolved.
    2 Reset the NVRAM of the All-In-One
    Did the error message return?
    Yes: Continue to Checking the Cartridges.
    No: Print a test page. If the test page prints, the error is resolved.


    Checking the Cartridges
    NOTE: The embedded links in the table lead to specific troubleshooting documents.

    Step Action 1 Open the top cover of the All-In-One. Remove both cartridges. Close the top cover. 2 Power off the All-In-One and remove the power supply brick from the back of the unit. 3 Reinsert the power supply brick into the back of the All-In-One and power the unit back on.
    Does the error message reappear?
    Yes: Skip to Contacting Lexmark. There is a hardware issue with your printer and you need to contact our technical support center.
    No: Continue to step 4.
    4 Clean the cartridge contacts (click here for instructions) and the AIO carrier contacts (click here for instructions). Continue to step 5.
    5 Power the AIO on, reinsert the black/photo cartridge, and close the top cover. Power the All-In-One off and then back on.
    Does the error message reappear?
    Yes: Power the unit off and try step 5 with another black/photo cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
    No: Continue to step 6.
    6 Power the AIO on, reinsert the color cartridge, and close the top cover. Power the All-In-One off and then back on.

    Does the error message reappear?
    Yes: Power the unit off and try step 6 with another color cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
    No: Try printing a test page. If the test page prints, the error is resolved

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    3 Answers

    Error code 1203


    To determine whether this error is due to a cartridge failure or a hardware problem with the printer, do the following: Make sure the printer is powered on. Open the printer's top cover. The print cartridge carrier moves and stops at the loading position. Press down on the cartridge lever to raise the cartridge lid. Remove the cartridges. With the cartridges out of the printer, close the top cover. Power the printer OFF and then back ON. Check the operator panel to see if the 1203 error has returned or if a new message is displayed. If the message displayed is 1203, there is something wrong with the printer hardware. Please contact Lexmark Technical Support. If the message is Cartridge Missing, reinstall the cartridges into the printer. Insert the black cartridge in the left carrier. Insert the color cartridge in the right carrier. Snap the lids closed. Close the top cover. Check the operator panel. If the 1203 message is still present, you need to insert one cartridge at a time to determine which cartridge is producing the failure. With one cartridge in the carrier, close the top cover and check the operator panel. If the 1203 message is displayed, that cartridge is producing the error. If Cartridge Missing is displayed, the second cartridge is the defective item. Please replace the defective cartridge.

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