Question about NEC Electra Elite DTU 16D-2 Corded Phone

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The voicemail light is fully lit(NOT FLASHING)it's not going away

The voicemail light is fully lit (NOT FLASHING) as if someone is either leaving a voicemail or someone if checking their voicemail from another phone. However no one on the voicemail. How do I fix this? It’s a problem cuz now we don’t know if we have any new messages on our voicemail… since it’s constantly lit up.
Please help!
Thank you in advance!

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  • 14 Answers

First off we need to know what color it is.

Green-Dial "0" from the problem phone and that should clear it.

Red-Dial "Feature 99 Feature". If that does not work.
Leave a message in that users mailbox. From that users phone check and delete that message.

If neither of these operations work then you may have a bad port which means you may need a new station card. The part is an ESI(8)-U10-ETU, ESIB(8)-U10-ETU or an ESIE(8)-U10-ETU. The U10 might be different.

Let me know how these options work.

Posted on Nov 17, 2009

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