Question about Maytag MAH6500 Neptune Front Loading Washer w/Built in Water Heater

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2002 Maytag Neptune front load washer has an odor like a burnt rubber odor.

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The first thing to do is to CHECK IN AND AROUND THE RUBBER DOOR BOOT (called a bellow) for small articles of clothing (like socks and underwear) that may have gotten lodged in behind the rubber. Pull the rubber back where it meets the wash tub and look behind it. It is common for small items to get stuck here, become forgotten and start to mildew. You should check this area after each wash and clean it periodically to get rid of the formation of soap scum, mold, and mildew. HINT: When you get ready to wash a load of towels, take a dirty towel and clean the door boot thoroughly (including the areas behind the rubber). Immediately place the towel in the wash and run it on a sanitary cycle. This way you eliminate the need for cleaning rags.

PERIODICALLY RUN THE WASHER ON A CLEANING CYCLE. Place the washer on the hottest setting you have (usually a Sanitary cycle) with nothing but bleach in the wash tub. Some newer models actually have a "Clean Cycle" available now just for this purpose. This helps keep the wash tub, drain lines and pump sanitized.

CHECK AND CLEAN THE DRAIN PUMP FILTER. Accumulations of debris in the drain pump filter can also cause odors. HINT: If you own a shop vac, pull the drain hose from the standpipe at the wall and pull a vacuum on the line. This will drain any residual water left in the tub, pump and drain lines BEFORE you remove the drain pump cover. This will prevent a messy clean up later.

LEAVE THE DOOR OPEN IF POSSIBLE. When not in use, leave the door open to allow the tub to air out and to keep mold and mildew from forming on the door bellow. I know this may not be desirable in some households with small children. If too much mildew forms on the rubber and it cannot be removed, replacement of the bellow may be required.

NOTE: This problem is common with front loader style washing machines. The doors on these machines have an air tight/water tight seal that is great for sealing the washer during the wash cycle, but can be terrible for collecting small garments and for not allowing the tub to properly air out when not in use. Following these simple preventive measures can go a long way towards preventing harmful mold and mildew, and towards extending the life of the door bellow and pump.



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Posted on Sep 28, 2010

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Is there any kind of recall on a Maytay front loading washer, model #MAH6500AWW? I am having problems with mildew in the rubber part and terrible smelling water in the bottom.


The cleaning process for your Maytag Neptune front-loading washer, for example, requires some time and patience. Over time, your washing machine will need to be cleaned. It can develop offensive odors through multiple wash cycles. This makes the washing machine less effective at cleaning the clothes you put into it. Maytag offers some sound advice for cleaning your front-loading washing machine.
  • Pour 2/3 cup of liquid chlorine bleach into the bleach compartment of the dispenser drawer of your Maytag Neptune front-loading washer.

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    Run your Maytag Neptune front-loading washer on the "Clean Washer" setting. Press "Start" to start the cycle.

  • 3

    Leave the door open once the cycle is complete to allow the inside of your Maytag Neptune front-loading washer to ventilate and air dry.

  • 4

    Look closely at the gray seal of the Maytag Neptune front-loading washer's door opening. This seal can have a buildup of debris or detergent residue.

  • 5

    Spray the seal with an all-purpose appliance cleaner and scrub away any debris or residue with a cloth or scrubbing pad. Dry with a clean cloth.

  • 6

    Remove the soap dispenser drawer. Press the release lever and lift it out to clean.

  • 7

    Take out the inserts and rinse them and the drawer thoroughly.

  • 8

    Wash with a mild soap and cloth to remove any residue. Dry thoroughly before replacing.


  • ALWAYS LEAVE THE DOOR OPEN WHEN NOT IN USE! This prevents the mold and mildew from forming once you get it cleaned.

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