Question about Brother IntelliFAX 4100 Laser Fax

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Our Intellifax 4100 is not sending messages. The screen says "line", but we're not sure if it's the whole word. We suspect it says "off line." What do you think is wrong, and what should we do? The person we sent a fax to says she only got the first page of a multi-page message.

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Probably refers to a line problem meaning a problem with the phone line. you can call your phone company and they should be able to test the line condition. can be caused by poor connections, old wiring or static on the line.

Posted on Nov 17, 2009

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1 Answer

I am trying to send a fax but on the screen it says offline


Dont worry as offline is referring to you using the machine as a printer. It has no bearing on sending a fax.
Check your line to make sure its working by just plugging a phone into the line to see if you have a dial tone.

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its the problem of your LED'S strip may be one of the LED is not working.It lights up green in color & its located under the top cover from where you send fax copy.

Please rate me if it was helpfull..

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I have an intellifax 4100. I can send out faxes but I can't receive any. It's not giving me any sign that someone is sending me a fax.


Hello.

Typically, the problem is caused by a faulty phone line (even though you can make calls and send FAXes). Contact your telephone/telecom provider for their assistance.
Hope this helps.

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Make sure the phone line is plugged into the line jack, not the yel jack. Also make sure the machine is set to fax on the buttons in the top right of control panel

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it must be a problem with yourphone line. Contact your phone company, this can be solved at their level.

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make sure you auto recieve light is on.
check your lights the one for FAX only has to be on only.
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Mar 21, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

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First plug in a normal tone tellefone into the wall jack that your fax is using.Make sure you get the fax signal from the faxnumbers you struggling with.If you can hear any line noises on the line it may be the problem why you cant get a fax trough.Make sure your fax is set on the correct county code-tone or pulse.

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Guest...make sure the phone line is plugged into the LINE port of the fax machine.

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some faxes will shut down if it senses toner low/out
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