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Only white screen appears while starting.

Creative Zen mp4 player.

Only white screen appears while starting. No further screens

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My Creative Zen 16Gb got to the stage where every time I turned it on I would get a white screen. I tried many so called solutions, including those on the Creative website - nothing really workd for any length of time. Eventually, suspecting is was a connection issue with the dispaly, I held the Zen in both hands and twisted the case a few times - nothing broke and my Zen has been working faultlessy for the last three days. Hope this helps.

Posted on Jan 05, 2011

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I'm going venture that you may have dropped it or some sort of wire that connects the video display to the player's "brain" is disconnected or defective. You will have to return the player to where you bought it for replacing.

Posted on Feb 01, 2010

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I did not use my Zen MP3 4GB player for several months. On attempting to re-start it, I was unable to get anything except a blank -although lit - display screen. The player has been charged for many hours,...


try to drain the charge of the battery. the try to recharge it. most white screen issue of creative zen is due to power surge specially when it's connected to a usb port.

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Its only worth it for a 16GB or more. It costs $79.99 total to get a new screen installed. http://www.thegadgetdr.com/Creative-Zen-Repair-White-or-Cracked-LCD-Screen-p/rs-zen-lcd.htm

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I panicked when my Zen failed to start and sent the email before looking further on your site. All I had to do was go into recovery mode perform a clean and then all worked OK.

Great site by the way - really helpful

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2 Answers

My creative zen 4gb player,when switched on the screen appears to be white


If you need to reset your device everytime you turn it on, it might be a firmware problem or device problem. You may want to try reloading or upgrading the firmware of your player. However, there are risk when you perform the upgrade. It might not work completely if it is not properly done.

For specific firmware upgrade instructions, please refer to the firmware released posted at http://creative.com/products/mp3 or follow the instructions on the screen.

Hope it helps!


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you should try to charge it or take it back to where you got it from.

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http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

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How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

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My mp4 screen is stuck in rebuilding library mood


Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.

Before returning the player, try downloading the
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By the way, before updating the firmware, let the battery have a full charge, ok?

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