Question about HP OfficeJet 6210 All-In-One InkJet Printer

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Half of document is printed

I attempted to print a word document. The printer HP Officjet 6300 will only print half of the document per page.

This is the first time to occur.

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Follow these steps to try and resolve the issue: Step one: Reset the printer

  1. Unplug the all-in-one USB cable from the computer.
  2. Verify the computer and the all-in-one have a three-prong power cord that connects to the power outlet.
  3. Unplug the all-in-one power cord from any power strips or surge protectors, and plug it directly into a wall outlet.
  4. Make a copy or scan, and see if the issue is resolved. If not, proceed to the next step.

NOTE: If the scanner bulb is not lit during a copy or scan, the product needs service. Step two: Clean the glass and scanner backing
  1. Turn off the all-in-one.
  2. Unplug the power cord from the wall outlet.
  3. Unplug the power cord from the back of the all-in-one.
  4. Raise the lid.
  5. Clean the glass with a soft dry cloth, or a sponge slightly moistened with non-abrasive glass cleaner or water. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass; they can damage it. Do not place or spray liquid directly on the glass; the liquid might seep under the glass and damage the device.
  6. Dry the glass with a chamois, cellulose sponge or soft cotton cloth to prevent spotting.
  7. Clean the white scanner backing with a soft dry cloth or sponge slightly moistened with water, and allow it to dry.
Step three: Try a blank copy
  1. Plug the power cord back into the wall outlet.
  2. Plug the power cord into the all-in-one.
  3. Turn the power on.
  4. Close the lid; do not place any paper on the glass.
  5. Load paper in the paper tray.
  6. Do either of the following:
    • Press Start Copy Black to start a black-and-white copy job.
    • Press Start Copy Color to start a color copy job.
  7. If the output is a full/half-black page, or has vertical black lines, the product needs service.
Step four: Service the product If you have completed all of the steps listed above and are still experiencing a problem, service your product.

Posted on Jan 10, 2008

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