Question about Canon PIXMA iP90 InkJet Printer

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I have a paper jam...how do I get the paper out without damaging the print head?

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  • 62 Answers

Always remove the paper in the same direction as the paper path, flow.

Posted on Nov 17, 2009

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1 Answer

Hardware alarm 0253-131-000002-3790-1500 After warmup this flashes on the screen.


The hardware alarm you are seeing on the 2265+ indicates the printer is experiencing a "horizontal task error" ie the printer is not able to move the print head or is not able to detect the print head is moving, things you can check to resolve this problem are;

  • Remove the ribbon from the printer, ensure this is not jammed or damaged
  • Power the printer OFF and try manually sliding the print head from side to side, look out for any objects which may obstruct the movement of the print head (pen lids etc!)
  • Ensure the print head gap is not set to close to the paper, thus jamming the print head
  • Remove the paper to ensure the paper is not restricting print head movement.
  • Clean the Optical Timing Strip that runs under the print head, ensure this is not damaged also.
  • Clean the carriage shaft, this should be FREE from any lubricants WD40 etc and dry running. Remove build up of paper dust etc.

If the problem persists it is likely the printer has developed a fault, check the following

  • Worn or damaged timing strip
  • Worn or damaged carriage shaft
  • Fault timing sensor
  • Faulty carriage motor
  • Damaged print head cable
  • Incorrectly connected print head cable
  • Faulty interconnect board
  • Faulty Main Board

Jan 21, 2011 | TallyGenicom 2265+ Matrix Printer

1 Answer

TALLY GENICOM 2280+ HARWARE ALARM CODE +0016 +131


Unfortunatly not enough of the Hardware Alarm Task Number is included in the description to identify the most likely cause of the problem but some things you can check are;

  • Remove the ribbon from the printer, ensure this is not jammed or damaged
  • Power the printer OFF and try manually sliding the print head from side to side, look out for any objects which may obstruct the movement of the print head (pen lids etc!)
  • Ensure the print head gap is not set to close to the paper, thus jamming the print head
  • Remove the paper to ensure the paper is not restricting print head movement.
  • Clean the Optical Timing Strip that runs under the print head, ensure this is not damaged also.
  • Clean the carriage shaft, this should be FREE from any lubricants WD40 etc and dry running. Remove build up of paper dust etc.
  • Dec 06, 2010 | TallyGenicom 2280 Matrix Printer

    2 Answers

    Had paper jammed - removed jammed paper - but nerror light still on


    Before you can clear a "PAPER JAM" or "PRINTER JAM" error, you must locate where in the unit the paper is jammed.
    First, unplug the machine for safety and disconnect the telephone line. Next, follow these instructions based on where the paper jam is located.


    Paper is jammed inside the paper tray:
    1. Pull the paper tray out of the machine.
    3-ug-1621.gif
    1. Pull out the jammed paper to remove it.
    3-ug-1732.gif
    1. Reload the paper in the paper tray.

    2. Reinstall the paper tray.


    Paper is jammed inside the machine:


    1. Remove the jam clear cover on the back of the unit. Pull the jammed paper out of the machine.
    chap1230.gif
    1. Re-insert the jam clear cover.

    2. If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the machine until it locks securely into the open position.

    3. Remove the jammed paper.


      3-ug-2033.gif

    4. Check the print head's position. In the example photo the print head is positioned at the left hand side of the platen area.

      scr1.jpg


    5. Gently move the print head to the center.


      scr2.jpg

      Note Be careful to not force the print head to move.
      If the print head is positioned at the far right hand side, you cannot move it. Please contact Brother Customer Service from "Contact Us".



    6. Examine under the print head. If anything is found, remove it.

      scr3.jpg

      Note Use a flashlight if necessary to check thoroughly.





    7. Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.




      3-ug-21.gif


    8. Reconnect the power cord and telephone line.

    Note To prevent paper jams, do not put multiple kinds of paper in the paper tray at the same time.

    If the message continues to appear on the LCD, the machine will require repair. Please contact Brother Customer Service from "Contact Us".



    Thanks for using fixya......

    Oct 26, 2010 | Brother Office Equipment & Supplies

    1 Answer

    My MP510 was just printing fine then went to rear feed and now all I get is a flashing green and yellow lights


    review this to determine your problem.. If all else fails simply unplug your printer wait a minute and plug back in.

    Handling Error Messages


    When a printer error occurs, the POWER/ERROR lamp flashes.
    The number of flashes indicates the type of error that has occurred.

    Count the flashes and take the appropriate
    action to correct the error.
    Number of Flashes
    Possible Cause
    Try This
    Two flashes Printer is out of
    paper/Paper does
    not feed
    Reload paper in the Sheet Feeder or Cassette and press the RESUME/CANCEL
    button.
    Three flashes Paper jam/Paper
    Output Tray is
    closed
    Clear the jammed paper, reload paper in the printer, then press the RESUME/
    CANCEL button. If the Paper Output Tray is closed, open it.
    See “Paper Jams” on page 72.
    Four flashes Empty ink tank Press the RESUME/CANCEL button to resume printing with an empty ink tank.
    Replace it with a new ink tank immediately after the printing. It may damage the
    printer if you continue printing with an empty ink tank.
    See “Replacing an Ink Tank” on page 42.
    Five flashes Print Head not
    installed/Print
    Head not installed
    correctly/Defective
    Print Head
    Install the Print Head. If the Print Head is already installed, remove the Print Head
    and check the electrical contacts for foreign matter, then reinstall.
    After reinstalling the Print Head, you may need to realign it.
    If this error still remains, the Print Head may be damaged. Contact the Customer
    Care Center.
    Six flashes Inner Cover is open Close the Inner Cover and press the RESUME/CANCEL button.
    Eight flashes Waste ink absorber
    almost full
    The printer has a built-in waste ink absorber for the ink used during Print Head
    Cleaning.
    Eight flashes indicates that the waste ink absorber is nearly full.
    Press the RESUME/CANCEL button to cancel the error so you can continue printing.
    Before the waste ink absorber becomes completely full, contact the Customer Care
    Center.
    Nine flashes A specified period
    of time has elapsed
    without receiving a
    response from the
    digital camera/The
    digital camera or
    digital video
    camcorder
    connected is not
    compatible with
    this printer

    Disconnect the camera cable, press the RESUME/CANCEL button and reconnect
    the cable.

    If the error is still unresolved, there is a possibility that you are using a digital
    camera or digital video camcorder that is not supported by this printer. Use a
    digital cameras or digital video camcorder compatible with this printer

    Mar 29, 2010 | Canon PIXMA MP150 All-In-One InkJet...

    1 Answer

    HP 5610 printer won't print


    Unplug this beast. Take the old ink cartridge out and re-insert. Also, check for any other jammed papers that need to be removed. Then turn this beast back on. See if that does anything old chap.

    Feb 04, 2010 | HP Officejet 5610 All-In-One InkJet...

    1 Answer

    Could not load software. Paper jam damaged print head.


    Do the right thing, sell it on eBay but tell it like it is in the ad. Someone is bound to buy it and fix it.

    May 12, 2009 | Kodak EASYSHARE 5100 All-In-One Printer

    1 Answer

    Dell Photo All in one 924 - shows carriage jam but paer is clear


    The all-in-one printers are notorious for getting small pieces of paper lodged in the gear assemblies both in the back behind the paper pickup roller and in front under the print head. Dust also can collect causing false errors. I would first blow the thing out thoroughly with a can of compressed air because honestly any other solution is probably going to cause you more time, money, and trouble then just replacing it the printer; especially if the Dell printer is under warranty.
    But for the sake of diagnosing the issue specifically...Look for damage in and around the print head, especially the bundle of wires attaching to the back of the print head. If they are damaged it will generate a carriage jam. Also, listen to the head when it tries to move, if it clicks or pops or if when you restart the printer it fails to move across and back to align itself, your drive gear on the print head is stripped or the assembly itself is not functioning.
    If it moves and aligns itself but then gives a carriage jam anyway, it's obviously not jammed because it moved. That means that the control board or system board may be damaged and these are VERY difficult to replace without disassembling the whole printer.

    Dec 09, 2008 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Canon service 6000


    Well... here it is :

    The POWER Lamp Flashes Orange title-bar.gif An error has occurred in the printer. The number of flashes indicates the type of error, as outlined below. Check the cause and take the appropriate action.
    When a printer error occurs, the POWER lamp flashes. The number of flashes indicates the type of error that has occurred. Count the flashes and take the appropriate action to correct the error.
    bullet.gif Two flashes: Printer is out of paper /Paper does not feed
    Reload paper to the sheet feeder or cassette and press the RESUME button.
    bullet.gif Three flashes: Paper jam/Paper output tray is closed
    If paper is jammed, remove the jammed paper, reload paper in the printer, and then press the RESUME button. If the paper output tray is closed, open it.
    See Paper Jams
    bullet.gif Four flashes: Empty ink tank
    Press the RESUME button to resume printing with an empty ink tank. Replace it with a new ink tank immediately after the printing. It may damage the printer if you continue printing with an empty ink tank.
    bullet.gif Five flashes: Print head not installed/Print head not installed correctly/Print head is defective
    Install the Print Head. If the Print Head is already installed, remove the Print Head and check the electrical contacts for foreign matter, then reinstall.
    After reinstalling the Print Head, you may need to realign it.
    If this error still remains, the Print Head may be damaged. Contact a Canon service representative.
    bullet.gif Six flashes: Inner cover error
    To print on paper:
    Close the inner cover. Then press the RESUME button to start printing.
    Do not move or close the inner cover during printing. It may damage the printer.
    bullet.gif Seven flashes: The CD-R or DVD-R is not set on the CD-R tray
    Reset the CD-R tray feeder with a CD-R tray containing a CD-R or DVD-R, and then press the RESUME button. Printing will resume.
    This function only works with models that support CD-R printing.
    bullet.gif Eight flashes: Waste ink absorber almost full
    The printer has a built-in waste ink absorber for the ink used during print head cleaning. Eight flashes indicates that the waste ink absorber is nearly full. Press the RESUME button to cancel the error so you can continue printing. Before the waste ink absorber becomes completely full, contact a Canon service representative.
    Important
    Canon recommends that you call for service as soon as this error occurs. Once the waste ink absorber becomes completely full, printing will no longer be possible.
    bullet.gif Nine flashes: A specified period of time has lapsed without receiving no response from the digital camera / The digital camera or digital video camcorder connected is not compatible with this printer
    Disconnect the camera cable, press the printer's RESUME button and reconnect the cable.
    If the error is still not solved, there is a possibility that you are using a digital camera or digital video camcorder that is not supported by this printer. Use a digital camera or digital video camcorder compatible with this printer.
    bullet.gif Ten Flashes: Cannot print on both sides of the page
    The size of paper may not be compatible with automatic duplex printing. For information on the size of paper compatible with auto duplex printing, see "Automatically Printing on Both Sides of the Page." Pressing the RESUME button will discharge the paper, and restart printing from the front side of the next paper. The reverse side will not be printed when an error occurs.
    bullet.gif Eleven flashes: Cannot perform automatic print head alignment correctly
    Possible causes are as follows:
    bullet_s.gif A4 or Letter-sized paper is not loaded on the sheet feeder.
    bullet_s.gif Ink has run out or ink tanks are not installed correctly.
    See Ensure that the ink tank is installed properly.
    bullet_s.gif Ink level is low.
    bullet_s.gif Print Head nozzles are clogged.
    Press the RESUME button.
    For information on how to print a nozzle check pattern, see "Printing the Nozzle Check Pattern."
    bullet_s.gif The paper output slot has been exposed to a strong light source preventing correct print head alignment.
    Press the RESUME button to resolve the error. Align the printer so the paper output slot will not be exposed directly to a strong light source.
    After carrying out the above measures, if the problem continues after aligning the print head again, press the RESUME button to resolve the error, and then perform manual print head alignment. For details on manual print head alignment, see "Aligning the Print Head."
    bullet.gif POWER lamp flashes alternate green and orange:
    An error that requires contacting a Canon service representative may have occurred.
    Disconnect the printer cable from the printer, and then turn the printer off and unplug the printer from the power supply. Plug the printer back in and turn the printer back on after leaving it for a while.
    If the problem remains, contact a Canon service representative.

    Apr 21, 2008 | Canon PIXMA iP1600 Printer

    1 Answer

    Something as simple as cleaning the print heads...


    A bit of paper had jammed under the print heads and damaged them. The paper was removed and the print heads were replaced.

    Thanks for the advice guys...

    And NO - I don't want to pay for assistance!

    Mar 27, 2008 | HP Business InkJet 2800 Printer

    1 Answer

    Bogus paper jam


    I had the SAME problem with my printer and after hours of searching on the web I found this solution on fixyourownprinter.com and it WORKED! I cleaned the contacts of both of the ink cartridges and then popped off the cover of the optical sensor on the side of the ink cartridges (black plastic cover over sensor assembly snaps off) there is a hole in the middle of the sensor, push it in with a thumb tack or toothpick and push up on sensor assembly and it will come off the side, clean the contacts on that and reassemble..the blue sensor light should come back on and you should be back in business.

    Feb 04, 2008 | HP PSC 2175 All-In-One InkJet Printer

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