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My Samsung D75 camera's screen's blank & lens permanantly ''out''

I've got a Samsung D75 camera and the lens is stuck in the ''out'' position. I can switch it on but it will not switch off, I have to disconnnect the batteries to do this. It appears to be ''frozen''. The screen is blank. How can I remedy this?

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Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Nov 18, 2009

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I have a Samsung D75 digital camera. When I take pictures there are yellow horizontal lines appear on the picture. Whats the problem with this and how can I remedy it?

Posted on Jul 19, 2010

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Posted on Jan 02, 2017

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1 Answer

Operation manual D75


Most of the manuals for Samsung cameras are available online. You could locate them either by going directly to the manufacturer's website and then on to the Support section or by performing a search on Google. The Google search I performed was for "Samsung D75 operation manual" and the first result already provided me the manual: SAMSUNG D75 Operations Manual. Simply click on "Get Manual".

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Lens stuck open


hey, I had the same problem when I accidentally droped my camera, some parts in the mechanism are probably broken or jammed.

Most likely repairs required.

Apr 13, 2008 | Samsung Digimax S600 Digital Camera

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Fix sand in camera (olympus)


Hi there its happens when the lens not ready for work. Some how its not able tostable his focus method. That's why its stuck. There is a chances of lens guide pin disturbed or damaged & thats why continues buzzing. Its mean he inform you there
is a system error. So please visit the service center for repair that. Its a very common & repairable problem. Thanks.

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Power on screen white


lens assembly (barrel unit) struck up. slightly push lens while power off & pull the lens while power on. repeat this 2 to 3 times it will works. dont apply any oil in the barrel unit. but you may use body spray or room spray to solve this issue permanently

Feb 06, 2010 | Samsung Digimax A503 Digital Camera

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Lens stuck out


Location which may have damaged. Please visit service center.
Thanks, i am waiting for your feed back & if you satisfied then thumps me please.
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Feb 01, 2010 | Samsung TL34HD / NV100HD Digital Camera

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try little rubbing alcohol around outer surface of lense this should loosen up the sticky ness of it
remove the memmory card and turn on this should reset camera

May 13, 2008 | Samsung Digimax 4500 Digital Camera

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Broken camera


Hiya

Few quick things.

Digital camera need to initialize when you switch them on. Rather like booting a computer, they need to get themselves ready for work....

It sounds like yours is stuck in a position where it has gone beyond the bit where it is told to get ready, so it sits there waiting to be told :-(
When cameras get a thump, sometimes the mechanism can be knocked into a position that it was never designed for.

Firstly, look at the lense. Check that it has not extended slightly further than it should have. If it has the small servo motor that drives it may not engage correctly. With the power on, you could try gently applying pressure to the front of the lense (not the glass), to see if you can persuade it to retract. If it does retract, it will probably work.

Next, the lense may have been knocked slightly out of line, use the same process as above.

Have a look down the lense from the front of the camera. Can you see the shutter? This is black in colour and should closed. If it is half open use a cotton bud to move it slightly and see if that is enough to get things moving again.

Finally, you could try removing the battery/batteries, leave them out of the camera for two minutes then reinsert them and try again.

Good luck..

Feb 14, 2008 | Cameras

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Samsung camera power-on problem and beeping


same problem! camera HAD been dropped....carefully pull up with a gentle twist on the 'tilted ' side.
thanks for the tip! camera works fine!!

Oct 05, 2007 | Samsung Digimax S630 Digital Camera

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Samsung d75 won't turn on.


Try pulling out on the lens when you start it up.The lens
might be getting stuck.

Sep 04, 2007 | Sony Cyber-shot DSC-W55 Digital Camera

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Restarting the camera


this would be because there is something stuck in the lens..could be the rubber protection stuck not enabling your lens to pop bback into position.i tried gently tapping the lens an gently twisting it to enable movement in my lens

Aug 13, 2006 | Canon PowerShot A420 Digital Camera

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