Question about Dell Inspiron 9400 Notebook

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Roxio does not recognize my cd drive, it will copy cd to harddrive, but won't let me burn to a cd. Itunes says it is burning and the light is going on and when it is done it is a blank CD. How can I check to see if in fact the drive is good.

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  • 77 Answers

Please run the diagnostic either from your driver cd or press Fn + power button

Posted on Dec 24, 2009

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How do I install Roxio cd-dvd burning from a disc


Load the disc and should automatically go to "SETUP" if not them open the fiel manager and search that drive for "SETUP"

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Refurbished Dell Optiplex GX280 with DVD/CD-RW Drive will not recognize blank CDs in order to burn music. I was told by the seller that I had to purchase burn software. (I also had to purchase CinePlayer...


The windows might be corrupted. You could try editing the windows registry. here are the steps:

In order to delete upper and lower filters you're going to have to edit the registry. The usual cautions apply. If the registry is not edited properly your whole system can crash.

1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
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5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
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8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

last option, you could try installing imgburn. here's the download link: http://www.imgburn.com/index.php?act=download

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1 Answer

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try running the fix-tool provided by Microsoft on this web page

http://support.microsoft.com/gp/cd_dvd_drive_problems

If that fails then my suspicion is that either
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or more likely
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However there is a bit more to it than that - the Microsoft CD burning software (which is a cut down Roxio product) cannot co-exist with any other packet burning software (e.g. DLA, In-CD or simuilar) so if one of those is installed you have to DISABLE the MS CD burning capability on the drive settings tab. Even worse, Internet Explorer 8 is not compatible with DLA - which is included in quite a few CD/DVD suites including many of the later Roxio versions

My advice would be
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2) disable the MS CD burning
3) run that Microsoft patch
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Note that after installing that patch you may also have to reinstall any DVD playing software

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