Question about HP Photosmart A826 home photo center Printer

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HP Photosmart A826 install - stopping during install -errors

HP Photosmart A826 install - trying to install software for printer. Install keeps stopping in middle of process. Received on error that said''1327 Invalid D: E:/ and during another attempt ''Start.exe error copying files.returned-2147024891'' Im currently running Windows XP PRO server pack 3, found that there seems to be multiple problems with SP3 regarding things like this. Software installed fine on laptop (think it has SP2) if this is the issue, If I remove Sp3 what do I do from there? Do I have to reinstall SP2? Not the best computer whiz, kind of winging it...

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  • sscopa1470 Nov 18, 2009

    Thank you! I love your site! this is the second problem you have helped me with in the past 2 days and I had already wasted close to two weeks messing aroung with both issues. Too bad all the answers in life weren't this easy to get. LOL!

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Hello, Welcome to Fixya.

Your issue has a few parts so lets start here. Sometimes the installation cd's dont work properly. So its good to download the actual driver for your printer from the manufacturers website.

You want to make sure that you download the right driver, either xp 32 or 64 bit. To find out if your system is 32 or 64 bit, press the windows button ( to the left of your spacebar) and hold it, and then press the pause/break button (usually near the backspace button)

This will bring up the system information screen, and here it will say if your 32 or 64 bit OS. ( and also xp, vista, and what service pack your using)

If your system is a xp 32 bit, here is the download link for the driver you need for that printer.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ps-51582-3&lc=en&dlc=en&cc=us&product=3256932&os=228&lang=en

If it still wont install, you could remove Service pack 3 as you mentioned.

All you need to do is go to the control panel, classic view, add or remove programs, and find service pack 3, and then uninstall it, then when its finished restart your computer.

You wont need to reinstall service pack 2.

Thank you for choosing fixya, and if you have any other questions feel free to ask!


Posted on Nov 17, 2009

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Posted on Jan 02, 2017

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Unable to install software on hp c4480 message at 96% is 'Failed Error During Installation. MSI.dot4wrp...Error Code 2753'


This is a very very tricky issue.
For a long period of time there was no known resolution for this.
but now you can resolve this too.

Follow the mentioned steps very carefully:

>> use the following links depending on your OS:

for Windows XP:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-62152-3&lc=en&dlc=en&cc=us&product=3560280&os=228&lang=en

For Windows Vista:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-62152-3&lc=en&dlc=en&cc=us&product=3560280&os=2093&lang=en

click on download only and download the software for PHOTOSMART C6380

>> run it and install it(keep the USB CABLE DISCONNECTED before installing)
>> during the installation you will be prompted to connect the usb cable.
DO NOT CONNECT THE USB CABLE
>> there will be a small check box that will tell you to check it if you want to connect the cable later.
>> CHECK THAT BOX and continue with the installation.

>>>>>>
After the installation completes successfully...
insert the disc for your printer (i.e C4480)

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I am trying to install software for a new printer hp photosmart c4780 and it won't install keeps saying fatal error msi.dot4wrp40


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MSI.dot4wrp01


Fatal Error during Installation - MSI.dot4wrp01

Try this link. I was able to resolve this with this solution.

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HP Solution Center


You may have to install or update drivers Most of the drivers/software I get are from a web site driverguide.com you need to fill out a free registration then search for the driver you need download it in a format you can use install it and then most times reboot the computer

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Normal 0 Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

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Have Vista,


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