Question about Bissell 1699 ProHeat Clear View Upright Steam Vacuum

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Wheels won't engage

On my bissell proheat, when I push the pedal down to release the upright handle so I can start to vacuum, it will roll backwards, but not forwards on the carpet. On the bare floor, it rolls just fine forward and back. This is tested with the power button OFF. I have also located a piece of plastic that apparently broke off from the right side (when looking at it from the overview). Is the broken plastic the problem, or is it something else? If it is the broken plastic, how do I replace.

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1 When I push the gray lever to let the handle go down, it will not let the handle go down. What is wrong with the handle?
2 The machine will not suck up vary well when I use the hose to vacumn.

Posted on Jan 12, 2008

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  • wj jenkns Jan 12, 2008

    My machine says it is a Bissell Proheat Clearview 12 AMP with 5 cleaning rows

  • wj jenkns Jan 12, 2008

    What is an the outer window noozle with the inner window. Were is it?

  • wj jenkns Jan 12, 2008

    Please help with vision if possible.

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Sounds like the outer window noozle isn't seated with the inner window. Take out the two screws, one on each side, remove the window, inspect the other half moon window to make sure it is ok, then reinstall the outer window(don't forget the gasket that sits on top of this window)Try to see if you still have a problem.

Posted on Jan 10, 2008

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