Question about SanDisk Sansa e260 MP3 Player

3 Answers

Synchronize music subscription error

I receive the following message when trying to play a digital book downloaded from my public library: "synchronize to continue your music subscription". These digital book downloads come with DRM and are handled through a program called "OverDrive Media Console 2.1". I have several other other Sansa MP3 players by Sansa, like the C150, that work just great.

I used to be able to get these books to work on this player. I believe that the problem started after I updated the Sansa firmware to 01.02.18a. I don't know how to go backwards on the firmware.

Here is what I have tried:
- reformatted the Sansa
- removed/replaced the batter
- synchronized a song with Media Player 11
- tried multiple different books/downloads

Thanks.

Posted by on

  • 5 more comments 
  • lawspr
    lawspr Jan 10, 2008

    I tried the HP reformat idea and it backfired. It must have somehow cleared the firmware as well. Now the device is not recognized by my computer at all. The light comes on when the device is activated, but it is otherwise dead. Any ideas on how to revive this?

  • lawspr
    lawspr Jan 10, 2008

    No luck with synchronizing with Rhapsody.

  • lawspr
    lawspr Jan 11, 2008

    I see the point you are making, but I think that the bootloader was also wiped out. When I plug the player into my computer now, I get "unrecognized USB device" and no driver can be found to load it. Therefore, no drive letter is assigned. It does not even appear in disc managment.

    I don't know what to do with it now since Windows doesn't recognize the device.

  • lawspr
    lawspr Jan 12, 2008

    Do you have any ideas for me now. Since the reformat, I have an unrecognized USB device. I can't do a thing with it. How do I get drivers to make this work? Help! Much WORSE now.

  • lawspr
    lawspr Jan 14, 2008

    Thanks for your ideas. I went to the website suggested about finding the numbers on the interior of the display panel. The directions for such are a litte more that I feel comfortable doing.

    As far as the drivers go...the Sansa drivers are loaded are a part of Windows XP and don't have to be downloaded or installed. If I deleted the drivers, Windows would recreate them at the next boot up.

    I know the exact drivers the Sans uses because I have two of these players. When I plug in the one that works, I can go to device manager and see the two drivers that are normally used.

    I got the idea that I could just tell Windows what driver to use for the device so I went to device manager. Went to the "unrecognized USB device" and selected to install drivers. I went to the Windows/system 32 folder to click on the proper driver, but find that the dialog box is looking for an .inf file and the driver doesn't even show up in the folder.

    It seems like the device is not reporting to Windows what it is.

    I am thinking that I am not going to be able to resurrect this device with the computer skills that I posses. I am probably just going to send it back to Sansa for repairs, but I don't know if it is cost effective to do so. Thanks, Larry

  • lawspr
    lawspr Jan 14, 2008

    Reformat of the disk has lead to "unrecognized USB device". I don't know what I can do from here.

  • lawspr
    lawspr Jan 14, 2008

    How do you "flash" the device. The Sansa has an automatic tool for this and gives no manual instructions.

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3 Answers

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  • Master
  • 1,944 Answers

Hi,

Did you try turning your device on in recovery mode?

- switch off the Sansa
- turn ON lock/hold
- hold down record
- push Power button

When in recovery mode flash the device with this file (it is an older firmware than the one you updated to).

Posted on Jan 14, 2008

  • Damen Wong
    Damen Wong Jan 14, 2008

    The procedure I wrote is to flash the device manually and it's not documented in the manual. When you follow the instructions, the device should enter a recovery mode which allows flashing (even older firmwares).

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  • Master
  • 2,427 Answers

Try formatting using the HP FORMAT UTILITY for usb drives.. and if that dont work continue reading.. THE UTILITY IS AVIABLE ON THE HP WEB SITE..

well to revert back to the old firmware you will have to download it and then install it, You can get this on the manufactures web page or the same page where you the the update from.. If you cant find it contact Sansa and request it..

you can try updating the firmware again even though its the one you currently got installed,,...

if that dont work you will need to revert back to the old firmware..

ps when you contact Sansa tell the the problem you are having.
and you install the old firmware the same way you installed the new one..

Posted on Jan 10, 2008

  • 8 more comments 
  • Rishi Roshan Ali Jan 11, 2008

    yes you need to reinstall the firmware.. the reson for the hp format utility is to remove the firmware together with any corruptions

  • Rishi Roshan Ali Jan 11, 2008

    You need to go to your manufactures web page and get the firmware, eighter old or new and install them.. You cannot install an older firmware on anewer one ,, so you have removed it withthe hpformat utility and now just put the firmware back in

  • Rishi Roshan Ali Jan 11, 2008

    You need to go to your manufactures web page and get the firmware, eighter old or new and install them.. You cannot install an older firmware on anewer one ,, so you have removed it withthe hpformat utility and now just put the firmware back in

  • Rishi Roshan Ali Jan 12, 2008

    I dont understand how that could have wioed the boot code,, that part of the memory is read only,, did it come with a disc, try installing the drivers from the disc...



    I formated mines a bunch of times and diudnt get that problem with the unrecgonised device,,, It should read as a usb drive.. If you dont have the drivers download them form the manufactures web site, then install the firmwarem you can use the manufacture support link if you need to get the boot code, logger and the old firmware, you can contact them and they will send it.. I cant understand how formatting it will cause that problem unless something went wrong while formatting >(



    What software do you use to transfer the musc. Try lunching the program first then plugging it in..

  • Rishi Roshan Ali Jan 13, 2008

    OK FOUND IT FOLLOW INSTRUCTIONS HERE

    www.s1mp3.com

  • Rishi Roshan Ali Jan 13, 2008

    OK FORGET THAT LINK HERE IS THE EXACT LINK

    http://www.s1mp3.org/en/docs_deadrec.php

    follow instructions there to reset your player

    remember to download the drivers you can get it there as well

    you can also get the firmwares there as well



    ENJOY

  • Rishi Roshan Ali Jan 14, 2008

    hey did you try what i suggested last ?

  • Rishi Roshan Ali Jan 14, 2008

    IN ORDER FOR THE PLAYER TO BE RECGONISED



    you have to install the drivers for it,,

    short the ic as in the method i recommended in the links i posted while plugging in your usb cable,,, NOW YOU can put in the firmware ....



    anothyer trick that sometimes work is to ensure the player is off,

    hold down the menu button while plugging in the usb cabe !!!!

  • Rishi Roshan Ali Jan 14, 2008

    LISTEN TO ME,,



    Whe the device is formatted everything is erased this allows up to reprogram the player from scratchy....

    FOLLOW THE INSTRUCTIONS HERE

    it involves shortimng the player to force it into recovery mode



    windows will detect it and now you just reinstall your firmware...... GIVE IT A TRY..



    YOU CAN ALSO HOLD DOWN THE MENU BUTTON to while you plug in the usb cable, but this only forces some chips into recovery ,,, GIVE IT A TRYYYY


  • Rishi Roshan Ali Jan 14, 2008

    YOU FLASH THE DRIVE BY SHORTING THE PINS ON THE IC WHILE PLUGING IN THE USB CABLE SEE THE ABOVE LINK FOR EXACT DETAILS AND PICTURES

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  • Master
  • 1,067 Answers

They want u to snc your songs now to ther sever in this new firmware update u cant go back also once updated firmware unless they offer old verison sumwar eonline u could try but ya new copyrights secuity thing snc your songs to ther website what they want i would try to see online if old fimrware like other ones is outther sumware

Posted on Jan 10, 2008

  • nick helpap
    nick helpap Jan 14, 2008

    u have usb 2.0 ports card right maby bad cable on yours

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1 Answer

Message" synchronize to continue your music subscription"


Hello

You Can Download Free MP3 From Youtube By This Site : video2mp3.net
If you didn't found Your Favorite Music In Youtube Try These Sites : Beemp3.com or 4shared.com

Jan 22, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

I have downloaded audiobooks from library, message to synchronize


Maybe you do need to synchronize. Some websites, require you to synchronize the files before you can play them. It is just their way of locking you down to their rules :D.

Aug 25, 2009 | SanDisk Sansa m240 MP3 Player

1 Answer

Downloaded books from the library won't play


I was having the same problem when I used Overdrive Media Console to transfer my audiobook files to my Sansa. I updated the license and retransferred and even tried changing the USB settings on the mp2 player. What finally worked? Using Windows Media Player to sync the files instead. When I hooked up my Sansa I chose "use WMP to sync files" and then I dragged/dropped the audiobook files to the mediaplayer window. The audiobook now plays without any problems since WMP made sure the files have the latest subscription update code.

Jun 01, 2009 | SanDisk Sansa e260 MP3 Player

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Synchronize to continue your music subscription


The "synchronize files to continue" is annoying, and you are likely to get it again. If the music files on your player came from Rhapsody, the short-term solution is to re-synch the files through Rhapsody itself. If your subscription to Rhapsody, Overdrive, etc. ever expires, you will also get this message. The only long-term way around this problem is to only load songs that are in mp3 format (Rhapsody has an Mp3-Only subscription, which is different from its regular subscription; Limewire is another choice - but it is prone to have viruses, and some ISPs will cut off your broadband if you use the service). If you wanted to erase all songs and start over from scratch, you could update the firmware on the player - it will have the side effect of erasing everything on the player.

Good luck!

-Tha Mp3 Doctor

Feb 14, 2009 | SanDisk Sansa e250 MP3 Player

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Synchronize to continue your music subscription?


Go ahead and hook your mp3 player up to the PC and hit the sync tab in Windows Media Player. Disconnect it safely and try playing one more time. If that fails, remove the audiobooks completely from the Sansa and reload them.

You might also want to double-check Sansa's website - it seems that one of their firmware upgrades related to Audiobook play.

-Tha Mp3 Doctor

Dec 04, 2008 | SanDisk Sansa m240 MP3 Player

1 Answer

Sansa e250 keeps saying "SYNCHRONIZE TO CONTINUE YOUR MUSIC SUBSCRIPTION"


Here's the deal with WMA files - once your subscription expires (or really,  the license on the WMA file expires) - you will have to renew your music service subscription or the song will no longer play on your device. 
Use Mp3 format songs - they'll never give you this problem.

Aug 26, 2008 | SanDisk Sansa e250 MP3 Player

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Error Message


You have to synchronize your Sansa to a computer that has a current subscription to Rhapsody, and you have to sync the Sansa to that same computer at least once every 30 days, or the Rhapsody songs will stop working. Use a different music service that is free, or convert all of the songs to Mp3 format to get around the problem. If you get a subscription to another music svc, then you must maintain a current subscription with whatever new svc you choose as well.

Dec 27, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Synchronize my m240


The "please synchronize" error refers to the license for the library audio book you have on your device.

You will need to contact the content providers to troubleshoot the license issue.





Best of Luck.

Oct 15, 2007 | SanDisk Sansa m240 MP3 Player

1 Answer

Synchronizing?


You have to be playing the book in Windows Media as you sync. It works then. My problem is that is loads the entire book as 'one' so you can pick up in the middle.

Jun 21, 2007 | iLO (2 GB) MP3 Player

3 Answers

Synchronize to continue your music subscription message


I received the same error message. When you download a file from a subscription service, such as an audio book from a public library, you usually have to open the file on your computer first, which I believe, "activates the subscription" with the appropriate license. Some of the services pop up a screen telling you that your license is activated, but others, such as Overdrive, seem to do this automatically. When I downloaded a book and transfered it to a Sansa c240 mp3 player, I received the "synchronize" error message, but when I went through the above procedure and transferred to the mp3 player, no problems, and no error messages. farrell@comcast.net

Jan 16, 2007 | SanDisk Sansa e250 MP3 Player

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