Question about Xerox DOCUMATE 510 Flatbed Scanner

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Color streaks on ADF feed.

When using ADF for multi page feed, all but the last page have a color steak at the bottom of the page. Works fine when sigle page feed, and on flatbed.

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Re: Color streaks on ADF feed.

Sounds like a dirty seal glass.
The small srtip of glass on the left side of the scanner.
Clean it well.
If there is no streak when scanning on the flad bed portion, then there is most likely a small almost non visible contaminant on the seal glass.
Use a regular piece of 20 pound paper crumpled with some glass cleaner or alcohol and clean that glass thorughly

Posted on Jan 11, 2008

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Images have a streak of color in the middle


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Documate error 8


I am a Support Engineer with Xerox Scanners.

E8 is a Paper Jam error that could be caused by:
- paper crumpling during scan.
- paper is multi-feeding all at once instead of feeding separate.
- scanner continuously tries to feed after paper has fed through.

if the paper is crumpling during the scan, make sure the inside of the scanner is clear of any obstructions. use the paper guides in the ADF tray to keep the paper straight when feeding in.

if the paper is multifeeding while scanning, fan out the pages before inserting them into the scanner. if problem persists, try cleaning the rollers with rubbing alcohol and a lint free cloth.

if scanner tries to continually feed after the paper feeds through, the ADF tray will need to be reseated. open the scanner and remove the ADF tray at the top. line up the 4 keys at the bottom of the tray with the 4 corresponding key slots inside the scanner. push the tray back until it clicks into place.

We also have an extensive support site and knowledgebase at

If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.


Xerox Scanners Support

Jan 28, 2013 | Xerox DocuMate 162 Pass-Through Scanner

1 Answer

There is a line across the page on all pages scanned through the feeder

If the line runs in the same direction the paper feeds, that being top to bottom not side to side, then there is something blocking the scanner. Most sheet feeders have a seperate glass that is used for scanning and that will result in bad scans from ADF but not if you scan directly from the glass. Clean the ADF glass with a soft cloth slightly damp with window cleaner. Look closely because even small bits of almost invisible goop like post it note glue can be enough to cause this type of image defect when scanning.

Mar 11, 2011 | Xerox Scanners

1 Answer

Red images when I scan...

That means, your scanner lens are not reflecting images properly so
you need to clean ADF kits and Glasses of Lens.
i highly recommend not to mess up with your scanner if you are not aware of those all parts and if you are just open up scanner glass cover and clean those all ADF kits otherwise better getting help of a printer Tech.
Good luck
and rate all answers.

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If it is new, and not assuming there is a hardware problem with the scanner (some fault), might be a software problem. If the scanned image from the flabed is OK the drivers would be installed properly. You do not say which software you are using but when you have a "Professional" documentscanner and intend to use it for "production" scanning you need proper software also, To scan, to mix documents, rearrange pages, auto remove blank pages, deskew, produce small PDFs even when scanning color and so on. Look at PixEdit - it will do the job for you.

Jul 16, 2008 | Xerox DOCUMATE 510 Flatbed Scanner

1 Answer

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Jun 10, 2008 | Scanners

1 Answer

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1 Answer

Scanner excludes front page

This is not the only solution, but this might help.

Put a blank page in as the first page and see if all of your documents scan completely.

You may need to clean the ADF. Try the following:

Cleaning the Automatic Document Feeder
You may need to clean the ADF feed mechanism if your
documents do not feed easily into the ADF, or several feed in at the
same time.
To clean the ADF:
1. Dampen a soft cloth with some isopropyl rubbing alcohol
2. Press the ADF cover release on the top left of the scanner body
to open the Automatic Document Feeder cover.
3. Wipe the feed roller from side to side. Rotate the roller to clean
its entire surface.
4. Wipe the pad from top to bottom. Be careful not to snag the
cloth on the springs on either side of the pad.
5. Close the cover when you’re finished.
NOTE: Please be careful when cleaning the roller. The roller is
designed to rotate in one direction only. As you’re cleaning the
roller, make sure it rotates easily, and continue rotating it in that
direction while wiping it clean. Do NOT force the roller to rotate
in the opposite direction. Forcing the roller to rotate will damage
it, and may cause the scanner to feed pages incorrectly.

Please let me know if this has helped and thank you. Binary Bob

Dec 05, 2007 | Xerox DocuMate 252 Path-Through Scanner

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