Question about Computers & Internet
Something is jammed in or covering the optics.
Check the area where the original document is placed for faxing.
Open this area and clean any liquid paper, sticky tape or staples covering the optics.
Test by making a copy. When the black line on a copy goes away the unit is fixed.
If the receiver is still getting this black line then it is probably their machine and not yours.
Send a fax to this number. 1300 368 999 It will send you back a copy of what it receives.
Posted on Nov 17, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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