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I have a Brother Fax 2850. When I send a fax the receiver has advised me that there is a vertical black line approx 2'' thick which blocks out some wording. How do I fix this?? Many Thanks Heather

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Something is jammed in or covering the optics.
Check the area where the original document is placed for faxing.
Open this area and clean any liquid paper, sticky tape or staples covering the optics.
Test by making a copy. When the black line on a copy goes away the unit is fixed.
If the receiver is still getting this black line then it is probably their machine and not yours.
Send a fax to this number. 1300 368 999 It will send you back a copy of what it receives.

Posted on Nov 17, 2009

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1. Lookat the corona wire on each toner cartridge. If a corona wire is dirty that maybe the reason that you receive black lines on the pages.Do you have trouble when you receive a fax? If that is the problem look what is cousing it below:
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