Question about Compaq Presario Notebook

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Internet Explorer cannot display the webpage

I have a Presario C302 NR notebook Pc. I have Internet Explorer 8.0. Also runing Norton 09. For several weeks I am getting ''Internet Explorer cannot display the webpage.'' I can ONLY search on Yahoo. My LAN settings are on Automatic detect settings. I have turned off my Norton Firewall for now but have turned on my windows wall. I have tried everything with no results! A Tech friend says since I bought a display PC that the store has settings installed that has created this problem. I am ready to take it to them but I bought it 2 years ago and this problems just started a few weeks ago before adding Norton, any suggestions would be helpful:)Diana

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Hello Diana

I suspect Malware. Find and download 'Malwarebytes Anti-Malware', MBAM for short. Download it, execute it, update it and then run it in normal mode.

Norton 360 is a better program than Norton Internet Security.

My opinion is that shops want customers to see the full potential of what a computer can do and they don't restrict its capabilities... plus, you said this fault is new, so it is nothing to do with buying it 2 years ago. Keep logic with all things relating to computers as it is the only language they understand :>)

Posted on Nov 17, 2009

Testimonial: "Thanks so much for your insight. I will look into the Norton 360. I ran the Malware program had it before Norton and it did not fix the problem. "

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Diana, I feel it is Norton clashing somewhere. Can you uninstall Norton and then browse. If you can browse properly then it is Norton that has created the problem. You can then try some other anti virus. If the problem still persists then probably your tech friend is correct and you must take it to the store you bought it from and have the computer reset. But, before that you must start IE and tweak with the Internet Options from Tools. But keep noting down what you are doing so that you can undo those changes.

Posted on Nov 17, 2009

Testimonial: "Thanks so much for all of your suggestions I ran it without Norton and it did allow me to use one browser. I have tweaked my internet options:)"

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Posted on Jan 02, 2017

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