Question about HP KQ246AA Deluxe Webcam

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The hp Deluxe Webcam KQ246AA not work on my computer running Windows 7 even though the box says that it is Windows 7 32bit and 64bit compatible. I was on the phone with India for over an hour. He had no clue. What a waste of time. I'm returning it.

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Your cam is not supporting windows 7 u have contact manufacture provide link for windows 7 driver for your cam here i have link for vista and xp driver

Posted on Nov 17, 2009

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The installation disc does not work for WIn 7.THIS FIXES THE PROBLEM! . The "virtual driver not found" error.

Follow these steps:
1. Put in the install cd into the drive.
2. Go to "my computer" and right click on the drive with the cd and click "open"
3. find the "magic-i" folder and copy it to your desktop.
4. in the magic-i folder, run setup and choose the uninstall option. (this should uninstall everything from arcsoft)
5. reboot
6. Go into the magic-i folder on your desktop and RIGHT click on the "Setup" application.
7. Click "troubleshoot compatibility"
8. choose "troubleshoot program"
9. Choose "The program worked in earlier versions....."
10. Then choose "windows vista Service pack 2" and click next
11. Then choose "start program" and in about 10 seconds the installer will pop up.
12. Install the program.

Posted on Nov 27, 2009


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Posted on Jan 02, 2017

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I have hp elitebook 8440p notebook with win 7, i did not ale to install webcam drivers, there are different drivers and softwares which i download and install but they are not working and i also download...

slow down,please,what cam?, the one in the top screen bezel or
any of 1000 usb webcams/??? (where is your cam, i cant see it)
the in bezel cam , can be more than one type, on even one HP PC, (series)
so in there correct page for 8440p
you then selected w7
the picked 32bit or 64bit , did you?
the you see camera drivers, and there may be
2 or more, web camera, sp12345.exe files
when you run one and it tells you wrong one, it is.
its that simple.
if you get the OS wrong, the camera wrong or the 32/64bit wrong
it will fail.
click control panel , then pick system
right on that page it says 32bit or 64bit.
i have a bunch of 8540w that all work with cam, even with w10-64
here ill click for you

i pick w7 and guess its 32bit.
then I see what.
i Click software multimedia
and run this.
shows as 32/64 bit both

the camera inside can be.
wires fell off.
or dead.
seen that many a time. from other service one,
they sold it with no cam and with cam.
some PC like this , the other owner puts in a new screen lacking a camera cuz its cheaper or only one he can find.
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Unfortunately, this digital camera was designed for Mac OS9 & OSX, Windows 2000, 98, ME, Vista 32bit & 64bit, and XP 32bit and 64bit only. It is not compatible with Windows 7. Softwares and Drivers are limited to the manufacturer's release. Should you need to transfer the images and videos from your camera, you will need to purchase a USB card reader compatible with the memory stick of your camera. Plug in the card reader to your computer and you should be able to browse and transfer data into your computer.

I hope this works for you. Kindly reply for further assistance. Good Luck!

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Yes it is i just bought it today and it works great with ichat photo booth and quick time

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Hello and thank you for using Fixya's services.

Yes, the camera is compatible with Windows 7. You will need to download and install the new drivers from HP. You can find the drivers here:

Be sure and download/install the drivers before plugging the camera in. This will guarantee a flawless install.

Hope this helps!

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