Question about Brother MFC-8660DN 5-in-1 Laser Multifunctional Printer

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Says paper jam but there is nothing in there

I have a brother mfc 8660dn and it says clear paper jam from scanner. there is nothing in there!! can't get it to clear. what am i missing?

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Re: says paper jam but there is nothing in there

Can you tell me the jam code (if any), or where it is saying it is jammed?

Posted on Jan 10, 2008

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To clear the error message Paper Jam after you removed the jammed paper, open and close the scanner cover.
If you still receive the error message, a small piece of paper may be stuck inside your Brother machine.

Refer the below link for the steps to remove any ripped paper remaining inside your Brother machine:

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you cannot clear this unless there is still a presence of paper inside the machine.

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I had the same problem with a Brother MFC-8460 and called Brother's support line. The solution that worked for me was to lift the top cover where the sheets of paper go through when you fax. On the right of the black rectangluar piece with grey roller there is a slot in the tray with a black lever inside. The black piece was stuck down inside the slot and had to be popped back out. Once it was out I hit the stop button and it was fixed!!

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try removing the back door where you are supposed to clear a paper jam from, and then replace it. If that does not work try leaving the printer unplugug for a few minutes. If this does not work, try printing a document with the printer, and see if it clears the error then.

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