Question about Jenn-Air JCD2290HES Side by Side Refrigerator

2 Answers

Jenn Air JCD2389GTW Refrigerator problem

My freezer size of this appliance seems to work fine but the refrigerator side is warm. I suspect that the auto defrost system may be the culprit. Any ideas?

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  • Anonymous Jan 10, 2008

    We are having the same problem as the other comment. The freezer seems to be working fine except the fridge side isn't cooling and our food is spoiling. What can the problem be? It's a real problem, right from the start.

    Please respond.

  • Anonymous Jan 14, 2008

    I have the Model# JCD 2389 GES with the same problem. I pulled the bottom cover off and it was totally frosted over.

    Any help would be great!!

  • randalj Jan 17, 2008

    I have a jcd2389ges with same problem. Were they meant to all die in Jan. 2008?? I just saw your posts - I will pull it out later today and get exact #'s. The fridge seems to be always running the past few days but not getting cold.

  • Anonymous Mar 09, 2008

    Model# JCD 2389 GES - Jenn Air refrigerator. Noticed water on the floor. It is still humming but all the frozen foods are thawed. Can it be repair or it is better to buy a new one?

  • Sandman66 May 09, 2008

    Yes. I have the same issue. Freezer works but refrigerator side is mildly cool. I also have some frost along the back of the freezer that is unusual. Any ideas as to the cause and how to fix it?

  • Moosemom May 28, 2008

    I, too, have the same problem! I have two small children at home and all of our food has gone bad . . . three times! It is nearly impossible to give them healthy meals three times a day, and we're spending a small fortune in wasted food. JSD2789 is the model of my fridge. What can I do?!?!?!

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2 Answers

I just paid a little over $300 to have this fixed and boy do I feel ripped off. The part is available online for about $50 (I was charged $140) and the repair guy was here for about 40 minutes ($120 in labor, $170 before the 30% new customer discount, and $55 to defrost the freezer. Anyway, hopefully you don't get ripped off like I did and now that you've listened to me gripe you can find the solution at the end of this post. If for some reason this site doesn't allow links look up part # PS727531 or Auto Defrost Assembly. You will probably have to defrost your freezer first (which will solve your problem for a month or two). Here's what I learned about defrosting from watching the technician: Get lots of towels, if you have a drapery steamer or carpet steamer with furniture attachment it seems to go by much more quickly then when I used a hair dryer. Anyway, here's the Link. I don't mind paying for the work but I feel totally ripped off. Hopefully, this will help.

http://www.partselect.com/xq/aspx/Inventory.727531/imgID.3/qx/PartDetail.htm?SourceCode=5#RepairStory

Posted on Jun 23, 2008

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  • Master
  • 447 Answers

Guys first make sure the freezer fan is working, then remove the lower rear panel in the freezer and inspect the coil for excessive frost, if there is than use a hair dryer to thaw coil completely. If you guys then post your full model #'s i can help with figuring out why the defrost cycle isnt working.

Posted on Jan 10, 2008

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