Question about HP OfficeJet 7410 All-In-One InkJet Printer

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When I try to scan, the printer says i need to run HP software for this feature, but my software isn't working either.. it says I don't have a compatible operating system (windows 7) How do I get it to scan? That's why I bought this thing

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I googled officejet 7410 and found the software at this location for windows 7:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=391202&lc=en&cc=us&dlc=en&lang=en&cc=us

Posted on Nov 17, 2009

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1 Answer

When I try to scan on my HP Officejet 6500 Wireless it says "No Scan Options" on the little screen what should I do?


Do you have the full software installed on the computer, if available? You can get the software here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3795406& for supported OS versions. Select your OS and click Next. (The basic drivers will not support launching scans from the all-in-one.) I don't believe the buttons work with the Mac OS, unfortunately.

Can you launch a scan from the computer? Next check that the digital imaging monitor is running. The digital imaging monitor is only in the full featured software and listens for the button press. If yes, then you haven't set the destinations for the scan buttons in the software. Launch the HP Solution Center and go to Settings. Then set the Scan Settings > Button Settings > Front Panel Scan Buttons for Scan to E-mail and Scan to File.

I hope this helps.

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Hi Brown3377;
when you install the HP Software, what selection did you choose? is it the recommended or custom settings? maybe you missed the scanner driver for your printer that is why it says you need to install it first. you can insert your HP cd and check it out, click custom install and double check to see if you have the scan driver selected, if not, select it then install... then try to remove the printer usb cable, reboot your printer and computer.

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1 Answer

When I hit scan to, it tell me to install or run HP software for this feature. What do i do to fix this problem.


You install or run the HP scanning software. This machine doesn't scan other than to copy, unless it's connected to a computer with scanning software running. The machine needs to know how to scan, and where to send the image before it will scan.

Dec 13, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Trying to scan, no success


Try This :
You Need to install the full feature software for the printer ;
First uninstall the entire software from your computer
Unplug the USB cable;
Click on "Start" >>> Control panel >>> Add or Remove program >>> Select the HP printers software >>> CLick on remove to uninstall the printer software;
Restart the computer ;
Click on the below given link it will help you download the software :
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3645100&lc=en&cc=us&dlc=en&lang=en&cc=us
Select your OS;
Select the Full feature Driver;
Click on Download ;
Save to your desktop;
and then run the software;
Then while installation select the "Recommended" option and install it;
Try to scan from "HP Solution Center".. "home"
Also try to print
This should resolve your Issue

If this doesn't works
follow the below given link :

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00503569&cc=us&lc=en&dlc=en&product=3645100

Regards Soumajit

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Dear WPEARL ,
you have to re-install the driver for your Officejet.Its A driver's problem . maybe your Scanner driver's file is wanished or crroupt.

Cheerup and Be Happy Always

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Hp photosmart 2610


is your operating system Vista.......good luck. my printer worked fine w/XP, scanning and fax functions do not work to date with Vista.

r2d2

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HP OFFICEJET 7410 "NO SCAN OPTION"


1.open the HP Director/Solution Center 2.click on scan menu and go to destination list tab 3. on the left side u will find a list of available destinations , move them all to the right side (front panel destination list) and save and then try to scan again , IT MAY WORK

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